Chad Capeland wrote:footofwrath wrote:Sam Steti wrote:For instance, would you be OK with a $100/month subscription to a BMD support service that provided direct assistance with using the product? Some of us would, some wouldn't.
Yes, VERY MUCH. I actually put this in as a feature request which, as with everything BMD, will go completely ignored. BMD has entirely abandoned their users and I don't think that is hyperbole. The only time we hear from them is when their marketing department speaks. There is no tech support. Their documentation is best case only and is riddled with functional errors. I see about 2 posts a month with logs and they rarely even respond to those. I've had one up for more than 2 days without so much as a nod from BMD. Some of us are building our companies and our reputations around this software. Then it doesn't work, the client is getting pissed, and anything we do crashes the software. I recently had to restart a 2 WEEK edit because my project files, even the ones I'd backed up successfully along the way, became corrupted. Needless to say, I lost this client who I was in discussions with for a huge project. All this while everything else on my computer runs perfectly which indicates that this is 100% a Resolve issue.
The obvious problem is that Resolve is a loss leader. At $300 lifetime, there is no intent on delivering a quality product. They are a hardware company. They give away this well-marketed software to get us to buy their crap plastic-bodied cameras. There, I said it. I like the image okay (way more noise than the competition), the codec is great, the menu system is the best out there and of course as the cheap cam on the market, they are super affordable. Nobody in the bigs uses BM cameras. Nobody in the bigs uses Resolve (except for color of course.) Bringing a BM cam to set is like bringing a set of GVM lights but it doesn't have to be this way. It's a choice. That is because nobody at BM cares enough to take it to that higher level.
The future of this software is not sustainable. We need a better alternative. I only wish that more people would stand up and call them out for the issues that are very much present and at the forefront instead of blindly cheerleading the marketing team.
Water cooled Windows 11 laptop
i9 12th gen - 64GB RAM - 16GB 3080ti
2TB 4th gen nvme main - 4TB 4th gen nvme scratch
Micro panel (thank you BM
) - Stream Deck
Resolve Studio 18.5
BenQ ultrawide - DeckLink 4k mini via Sonnet - 48” LG C2 OLED