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Template installation with drag and drop has issues

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FuzzeeDee

  • Posts: 102
  • Joined: Sun Oct 18, 2020 5:41 pm
  • Location: Alberta, Canada
  • Real Name: David Reid

Template installation with drag and drop has issues

PostSun Jul 18, 2021 9:43 pm

I just delivered a template package to a client. When he installed it on his MacBook Air M1, it installed just fine, when he installed it on his windows version, not only was one of the titles missing, but the other one showed up in Generators instead of titles. Also a couple of transitions also showed up in Generators as well. I had to walk him through deleting the template .drfx file from the templates folder, then copy the replacement in manually. Then they both showed up in titles where they were supposed to and nothing in Generators. Yet another thing the team broke in version 17.2.2, I know it was working in 17.2.1 just fine. Yes, I confirmed he is using version 17.2.2 build 4
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➤ DVR 18.6.5 Studio
CPU: Ryzen 9 3900XT
MB: Gigabyte B550 Vision D-P
➤ WiFi 6, BT 5, 2.5Gb Ethernet
RAM: 64 GB Corsair 3600Mhz
GPU: Sapphire Nitro+ 6700 XT 12 GB
PSU: 850W 80+ Gold
OS: Win 11 Pro 23H2 Build 22631.3155

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