Desktop Video 12.8.1 fails to install on Win 11

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
  • Author
  • Message
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Desktop Video 12.8.1 fails to install on Win 11

PostTue Apr 09, 2024 1:08 pm

Hi, I'm using Windows 11 (23H2 Build 22631.3374) and I'm trying to install Desktop Video 12.8.1 to use my DeckLink Mini Monitor 4k in Davinci, but without success.

The installer fails after copying the files with the error:
There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor.


Error in windows event viewer:
Product: Blackmagic Desktop Video -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RegisterDirectShowFilters32Action.B4AF8F71_B84D_453E_8241_2860184F17C0, location: C:\Program Files (x86)\Blackmagic Design\Blackmagic Desktop Video\, command: regsvr32 /s DeckLink.dll


I tried enabling "Legacy Componentes / DirectPlay" from windows features, installed newest VC_redist runtimes, tried uninstalling the driver from my DeckLink Mini Monitor 4k in device manager, tried Desktop Video 12.8 (also 12.7.1) - but nothing works.

This user had the same issue back in 2018 with windows 7:
viewtopic.php?f=18&t=76636&p=424620&hilit=Error+1722#p424620

Please let me know if you need more infos to debug this issue.

Thanks!
Last edited by SeriousM4x on Thu Apr 11, 2024 9:44 am, edited 1 time in total.
Offline

Steve Fishwick

  • Posts: 1163
  • Joined: Wed Mar 11, 2015 11:35 am
  • Location: United Kingdom

Re: Desktop Video 12.8.1 fails to install on Win 11

PostWed Apr 10, 2024 4:00 pm

Working fine here on Win 11, same build I think. Try restoring your PC to the last known good working implementation of DV. Then completely un-install that one, before updating again. You shouldn't need to mess with anything else, something has gone awry with your Windows settings.
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostWed Apr 10, 2024 5:10 pm

Steve Fishwick wrote:Working fine here on Win 11, same build I think. Try restoring your PC to the last known good working implementation of DV. Then completely un-install that one, before updating again. You shouldn't need to mess with anything else, something has gone awry with your Windows settings.


I never had a working state, so there is no restore point I can go back to. Tbh, this is a fairly new install. Not event a month since a complete fresh install.
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostSat Apr 13, 2024 1:00 am

I tried with the newly released desktop video 12.9. as well. Won't install.

- Tried booting in save mode to remove all drivers and registry keys
- Deleted every Blackmagic related folder on my drive

I even tried killing the installer process in task manager once it fails to prevent a roll back (which leaves the programs installed). Running the uninstaller from desktop video afterwards results in the same error.
Offline

Username

  • Posts: 450
  • Joined: Tue Jun 25, 2019 2:33 am
  • Real Name: Petter Flink

Re: Desktop Video 12.8.1 fails to install on Win 11

PostSun Apr 14, 2024 3:03 pm

Sorry to hear about the trouble.

Any EDR/antivirus system on your machine?
Grew up with a Nikon FM
Resolve & Fusion Studio 18.6
MBP M1 16GB/1TB
MM M1 16GB/512GB TB4 1TB & 2TB
MM i7 16GB/1TB & PowerColor Vega 56 8GB
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostSun Apr 14, 2024 3:51 pm

Username wrote:Any EDR/antivirus system on your machine?


No, just basic windows defender.
Offline

Username

  • Posts: 450
  • Joined: Tue Jun 25, 2019 2:33 am
  • Real Name: Petter Flink

Re: Desktop Video 12.8.1 fails to install on Win 11

PostTue Apr 16, 2024 3:57 pm

Reading through your posted links revealed one user solvning it by reinstalling/updating Visual C++ package and some other post about running the commands:
msiexec /unregister
msiexec /regserver
and reboot which might solve the error.

Perhaps you have already done that?
Grew up with a Nikon FM
Resolve & Fusion Studio 18.6
MBP M1 16GB/1TB
MM M1 16GB/512GB TB4 1TB & 2TB
MM i7 16GB/1TB & PowerColor Vega 56 8GB
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostTue Apr 16, 2024 5:39 pm

I installed the lastest c++ runtime from here:
https://learn.microsoft.com/en-us/cpp/w ... w=msvc-170

Username wrote:msiexec /unregister
msiexec /regserver


I tried that but unfortunately it didn't help either. However, thanks for the suggestion.

I contacted blackmagic support yesterday, but they havn't responded so far.
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostWed Apr 17, 2024 12:01 am

I tried installing it from the command line to get some debug logs.
I ran
Code: Select all
msiexec.exe /i 'C:\Users\max\Downloads\Blackmagic_Desktop_Video_Windows_12.9\Desktop Video Installer v12.9.msi' /l*v install.log

Which resulted in this log: https://gist.github.com/seriousm4x/b1ba ... 692e8d267a
Offline

SeriousM4x

  • Posts: 14
  • Joined: Tue Feb 12, 2019 6:25 pm
  • Real Name: Max Quoß

Re: Desktop Video 12.8.1 fails to install on Win 11

PostWed Apr 17, 2024 4:52 pm

I wasted too many hours on this. I went for a complete windows reinstall and it fixed the issue.

But very annoying!

Return to Post Production

Who is online

Users browsing this forum: No registered users and 12 guests