Totally not mandatory part of support responsibility as it's not necessarily directly related to camera itself.
When you have corrupted hard disk do you go to eg. Seagate to recover your files?
No. You go to a company which specialises in recovery. Same here. If you really need it then you have to pay someone to try to recover it. Sometimes it's easy, but sometimes it's simply impossible. Not that cheap kind of service either. If it happens a lot then it may be faulty camera and then it's BM support problem.
BRAW is similar to mp4, so fix may be simple, but you have 0 guarantee it will be simple. BM could write some tool to fix missing headers etc. but they won't help everyone with their lost files for sure. Doing it manually requires knowledge and it's not necessarily that easy.
Have you tried any solution which goole shows you, eg.
https://aeroquartet.com/treasured/black ... aw.en.htmlhttps://petapixel.com/2020/10/08/new-fi ... nd-videos/You can at leats check if files are recoverable.