UltraStudio Mini Recorder & MacOs Catalina

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
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Wells101287

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  • Joined: Fri Mar 20, 2020 2:26 pm
  • Real Name: Andrew Wells

UltraStudio Mini Recorder & MacOs Catalina

PostFri Mar 20, 2020 2:32 pm

Has anyone been able to successfully get their mini recorder to work in the latest version of MacOS?

I haven't used my mini recorder in a couple of years and a need from my church came up again so I thought to fire it up again. To my surprise the software did not recognize my recorder. So I immediately go into troubleshooting mode. I uniinstall and re-install the software. I enable access in the privacy settings but it still didn't work. I reached out to this BM team and they gave me basic troubleshooting info that I had already tried but it still did not work.

I have an older Macbook Pro mid 2012 on MacOS Catalina.

I tried my wife's mackbook air which is on MacOS Sierra and it worked fine, on the first try but of course I don't need it on my wife's computer, I need it on mine.

Has anyone else had these issues wit MacOS Catalina? Please HELP!!!!
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castano

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Re: UltraStudio Mini Recorder & MacOs Catalina

PostFri Mar 20, 2020 5:31 pm

I am having the same problem
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Username

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  • Real Name: Petter Flink

Re: UltraStudio Mini Recorder & MacOs Catalina

PostFri Mar 20, 2020 9:56 pm

I’m running both a mini recorder and h264 recorder on my 2015 MBP on Catalina.

A complete uninstall of all legacy software, reboot, deletion of all prefs files of Desktop video and Media Express and then another reboot.
Reinstall the latest Desktop Video 11.5. Reboot.
Take notice of any security and integrity confirmations.

After that is was working very smooth and consistent.
Grew up with a Nikon FM - Evolving with a BMMCC
Resolve Studio 16.2.0.055 - Fusion Studio 16.2.22
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Wells101287

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Re: UltraStudio Mini Recorder & MacOs Catalina

PostThu Mar 26, 2020 4:14 pm

Username wrote:I’m running both a mini recorder and h264 recorder on my 2015 MBP on Catalina.

A complete uninstall of all legacy software, reboot, deletion of all prefs files of Desktop video and Media Express and then another reboot.
Reinstall the latest Desktop Video 11.5. Reboot.
Take notice of any security and integrity confirmations.

After that is was working very smooth and consistent.


Hey thanks for your reply, is there another way to ensure you fully complete the uninstallation and all its files. Could you maybe walk me through exactly how you did that?
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Username

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  • Real Name: Petter Flink

Re: UltraStudio Mini Recorder & MacOs Catalina

PostThu Mar 26, 2020 8:18 pm

I ran the "Uninstall Desktop Video".
I also verified the paths it was supposed to clean up and it looked all good.

If you right click on the app you can open the bundle content and you will find the shell scripts that do the cleaning up. In case you are not comfy with those, avoid them.
Simple run the uninstall app.
And reboot.
Grew up with a Nikon FM - Evolving with a BMMCC
Resolve Studio 16.2.0.055 - Fusion Studio 16.2.22

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