DeckLink Mini Monitor 4K is not detected on new Windows11 PC

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Minami

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  • Joined: Thu Apr 21, 2022 1:09 am
  • Real Name: Atsushi Matsuda

DeckLink Mini Monitor 4K is not detected on new Windows11 PC

PostFri May 13, 2022 2:47 pm

Until now I have used DeckLink Mini Monitor 4K on Windows10 PC, and there has been no problem.
I recently bought HP desktop pc with Core i9-12900, Z690 motherboard, RTX3090, Windows 11 Pro.
I moved Decklink from old PC to new one's PCI Express Gen3 x4 slot, but both new Windows11 device manager and Desktop Video v12.3 can't detect DeckLink Mini Monitor 4K.
I applied the firmware update of DeckLink and turning off Secure Boot on BIOS, but there are no effect.

I confirmed that network card works well on the same PCIe slot in exchange for Decklink, so PCIe slot seems to have no problem.
I confirmed DeckLink's fan is spinning on the slot as well, but device manager and Desktop Video app detect nothing.

Does anyone else has the similar problem?
I would appreciate knowing about what I should check or try.
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John Paines

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Re: DeckLink Mini Monitor 4K is not detected on new Windows1

PostFri May 13, 2022 7:52 pm

Try another slot. The slot may be working for a network card, but that doesn't mean it will work for the mini-monitor.
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Minami

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  • Real Name: Atsushi Matsuda

Re: DeckLink Mini Monitor 4K is not detected on new Windows1

PostSat May 14, 2022 6:40 am

Thank you for your advice. Unfortunately, new PC's PCIe slot is only two, and another one is used by RTX video card.

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