Ultrastudio 3G not working with Mac Studio

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robmneilson

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  • Joined: Sun Aug 26, 2012 3:19 pm

Ultrastudio 3G not working with Mac Studio

PostThu Jun 30, 2022 4:37 pm

I've updated permissions and security etc, but the Mac Studio still won't recognize my Ultra Studio 3G. I've searched on the forum and everything has pointed me to go to recovery mode and changing the security, which I've already done.

Brand new Ultra Studio 3G out of the box with an Apple Thunderbolt 4 cable that was also brand new.
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Uli Plank

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Re: Ultrastudio 3G not working with Mac Studio

PostFri Jul 01, 2022 8:29 am

Contact support about it. Works fine here with my laptop.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G
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robmneilson

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Re: Ultrastudio 3G not working with Mac Studio

PostFri Jul 01, 2022 2:39 pm

Thanks Ulli. I tried doing an uninstall/reinstall of desktop video but to no avail once again.
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michaeldhead

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Re: Ultrastudio 3G not working with Mac Studio

PostSun Jul 10, 2022 10:26 pm

I'm having the same issue. I have an Ultrastudio 3G running on a Mac Studio (OS Monterey, M1 Max, 32 GB).

I am using a TB4 cable connected to a TB port in the back of the computer. Desktop Video Setup detects the Ultrastudio 3G, but there is nothing showing on the second display.

I originally had this problem with a long (2M) Apple TB4 cable. I replaced the cable with an OWC shorter (12 inch) cable, and it worked...for a time. Then it stopped working.

I've tried multiple HDMI cables (Acer 10bit monitor - the same one that was working previously).

I've tried on both Resolve and Final Cut, and neither works.

Any help would be greatly appreciated.
Michael D Head
www.michaeldhead.com
producer/writer/director/DP
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robmneilson

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Re: Ultrastudio 3G not working with Mac Studio

PostMon Jul 11, 2022 3:47 pm

The new Desktop Video 12.3.1 update fixed my issue.
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michaeldhead

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Re: Ultrastudio 3G not working with Mac Studio

PostMon Jul 11, 2022 9:44 pm

robmneilson wrote:The new Desktop Video 12.3.1 update fixed my issue.


I tried it, including a full uninstall and reinstall - still nothing.
Michael D Head
www.michaeldhead.com
producer/writer/director/DP

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