Support page DOWN...!

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
  • Author
  • Message
Offline

justin lovell

  • Posts: 214
  • Joined: Tue Aug 28, 2012 1:55 pm
  • Location: Toronto

Support page DOWN...!

PostWed Sep 19, 2012 1:59 pm

None of the drop down menus open any options.
Justin Lovell
Assoc. CSC Cinematographer

Demo Reel:
www.justinlovell.com
5K Film Scans:
8/16/35mm > 5k/4k/3k/2k/HD
www.framediscreet.com
Offline
User avatar

Perry

  • Posts: 181
  • Joined: Mon Sep 10, 2012 1:54 pm
  • Location: Boston, MA

Re: Support page DOWN...!

PostWed Sep 19, 2012 2:21 pm

I had hoped this would be fixed by now - it's been down since yesterday afternoon (Eastern time, at least).

-perry
Perry Paolantonio
Gamma Ray Digital - 119 Braintree St #512 - Allston, MA 02134
6k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com
Offline

Margus Voll

  • Posts: 1096
  • Joined: Wed Aug 22, 2012 10:31 am
  • Location: Tallinn, Estonia

Re: Support page DOWN...!

PostWed Sep 19, 2012 3:25 pm

maybe the reason is the same as i had yesterday all pages down.

my problem was that i had in browser history http://www.blackmagic-design.com

It is not working any more and it should be

http://www.blackmagicdesign.com

Flush all your browser history and see your url shortcuts in bookmarks.
Margus Voll, CSI

http://www.iconstudios.eu
margus (at) iconstudios.eu
Insta / Twitter @margusvoll
Offline
User avatar

Perry

  • Posts: 181
  • Joined: Mon Sep 10, 2012 1:54 pm
  • Location: Boston, MA

Re: Support page DOWN...!

PostWed Sep 19, 2012 3:34 pm

nope - that's not it. It happens on any computer (and my iPhone), on any browser, including the Windows PC's we have here that we don't use on the internet normally. something's definitely up with the support site - the main page comes up, but you can't get to the list of products after selecting your OS.
Perry Paolantonio
Gamma Ray Digital - 119 Braintree St #512 - Allston, MA 02134
6k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com
Offline
User avatar

Perry

  • Posts: 181
  • Joined: Mon Sep 10, 2012 1:54 pm
  • Location: Boston, MA

Re: Support page DOWN...!

PostWed Sep 19, 2012 3:43 pm

one possibility is that the javascript that populates those pulldown menus is still pointing to the old site, which is now offline (blackmagic-design.com) -- if that's the case, it's something BMD needs to fix on their end. but that's just a guess as to what might be happening.

-perry
Perry Paolantonio
Gamma Ray Digital - 119 Braintree St #512 - Allston, MA 02134
6k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com

Return to Post Production

Who is online

Users browsing this forum: No registered users and 11 guests