Blackmagic Forum

Hello. My system is:
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=18.04
DISTRIB_CODENAME=bionic
DISTRIB_DESCRIPTION="Ubuntu 18.04.4 LTS"
Manufacturer: ASUSTeK COMPUTER INC.
Product Name: Z87-PRO
Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
01:00.0 Multimedia video controller: Blackmagic Design Device a14e

First i try at desktopvideo 11.4a14
BlackmagicFirmwareUpdater status was OK at all /dev

I was try capture by bmdcapture from bmdtools, but i did not have image. Only sound.
I was try any formats of src and any settings of capture. No image, only sound.

I try bmdplay, but he say:
Could not obtain the IDeckLinkOutput interface
at all 4 hdmi-inteface

now i try - desktopvideo 11.5.1a14_amd64.deb
after drivers was installed
BlackmagicFirmwareUpdater status:
0: /dev/blackmagic/io0 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
1: /dev/blackmagic/io1 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
2: /dev/blackmagic/io2 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
3: /dev/blackmagic/io3 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE

I make
BlackmagicFirmwareUpdater update 0
BlackmagicFirmwareUpdater update 1
BlackmagicFirmwareUpdater update 2
BlackmagicFirmwareUpdater update 3

And:
0: /dev/blackmagic/io0 [DeckLink Quad HDMI Recorder] 0x10e SHUTDOWN_REQUIRED
1: /dev/blackmagic/io1 [DeckLink Quad HDMI Recorder] 0x10e SHUTDOWN_REQUIRED
2: /dev/blackmagic/io2 [DeckLink Quad HDMI Recorder] 0x10e SHUTDOWN_REQUIRED
3: /dev/blackmagic/io3 [DeckLink Quad HDMI Recorder] 0x10e SHUTDOWN_REQUIRED

I was rebooted, but again
0: /dev/blackmagic/io0 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
1: /dev/blackmagic/io1 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
2: /dev/blackmagic/io2 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE
3: /dev/blackmagic/io3 [DeckLink Quad HDMI Recorder] 0x10e PLEASE_UPDATE

I will be glad to provide any additional info.