Intensity Shuttle 3.0

I'll be very polite because I'm not happy with the product Blackmagic Intensity Shuttle because what I want is to capture the PS3 and I get this only in 10% of the attempts.
The data indicated are:
-Motherboard AsRock Z77 (Connected to the USB 3.0
Renesas driver-Controller: 1.0.214.3 and Firmware: 0000 (Knowing that I applied the higher version but sometimes it has worked 10%)

I managed to capture from the PS3 to 720p 59.94 fps but now not even the Media Express program works. I have installed the version 9.7.5 drivers and has gotten worse (I never get to boot Media Express) to re-install the version of the cd / dvd 9.6.5 drivers and in each uninstallment I have used Ccleaner to clean the records which drives to get a message reading “Launcher missing in C: \ programfiles (x86) \ blackmagicdesign \ blackmagic Desktop Video \ checkversion.exe"

I have just installed the 9.6.5 drivers and Media Express does not start/boot.
I want to download the renesas drivers and firmware and the website does not work.
Can you provide these drivers and firmware?
Thank you for your help and support

Regards,

Hi Otto,

the most current drivers are 9.7.7 and listed here.
http://www.blackmagicdesign.com/support ... lse&os=win

If this doesn't help resolve the issue, please contact customer support via email, support@blackmagicdesign.com

or phone (408) 954-0500

¿?¿?¿?¿?...
Excuse me but...I read a lot of post that explain to don´t use the 9.7.7 drivers with the Intesity Shuttle.
I don´t know why you tell me this because doesn´t work.

I´ll send a e-mail to the support.

I don't understand why BM don't seem to realize that the 9.7.7 drivers don't work for the USB 3 shuttle. I reported it about a day after the 9.7.7 drivers came out as well as posting up on the forum about it