Can't connect Ultra Studio Express via Thunderbolt

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Adam Pakula

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Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:22 pm

Hello
I finally made a decision and purchased Ultra studio express with thunderbolt connection over matrox mojito card
I thought I made the right choice, but as of right now i cant even install it under windows 7.
I'm have Asus Z87 Expert motherboard which is recommenced by BM but I cant see it that it is connected (Either in media express or device manager)
Is there a way to enable it?? Im tweaking settings in bios but without luck.
Could someone shed some light on this predicament?
http://www.aandemedia.com
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Adam Simmons

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:39 pm

I've only tried the Asus Z87 Deluxe/Dual board, but had no issues with the Ultrstudio 4K or the Intensity Shuttle on it(I don't have a Studio Express) and I didn't need to change any of the default BIOS settings for the Thunderbolt controller. You could try disabling the onboard wireless and Bluetooth
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Adam Pakula

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:46 pm

thanks for your info.
I'll try disabling other devices.
I wonder if there are other users with USE using Asus z87 motherboard....
http://www.aandemedia.com
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Adam Simmons

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:50 pm

I assume you installed all the drivers for the motherboard including the Thunderbolt driver and are using a new BM driver
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Adam Pakula

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:51 pm

yes i did
http://www.aandemedia.com
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Adam Simmons

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 8:52 pm

Not sure then, it should at least show up as a device even if the drivers don't install. Have you tested anything else on the Thunderbolt socket?
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Adam Pakula

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostFri Aug 23, 2013 9:05 pm

That's what i was thinking but unfortunately I don't have any other TB devices
http://www.aandemedia.com
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Adam Pakula

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Re: Can't connect Ultra Studio Express via Thunderbolt

PostWed Aug 28, 2013 11:52 pm

Exchanged for a new unit an no issues with connecting via thunderbolt.
I changed the settings to not auto restart upon blue screen.
http://www.aandemedia.com

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