Intensity Thunderbolt issues with Windows 10 Laptop

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Intensity Thunderbolt issues with Windows 10 Laptop

PostSun Jun 28, 2020 6:26 pm

Hi. My IntensityTB product works fine with my iMac running Catalina. BM software recognizes it fine. For remote though I want to use my Lenovo Thinkpad Extreme X1 running 16GB RAM & 4 GBs Video RAM. It has two USBC ports that also allow Thunderbolt connections. My Thunderbolt monitoring software sees the Intensity plugged in, but the BM software does not. (I just downloaded the latest version of it). What is the issue here? I'm running Windows 10 1909. Just to be clear, Adobe Pr and other video editing software runs fine on this laptop. The machine is a year old.

What are the troubleshooting methods with Windows and the Intensity? Why do other Thunderbolt based products work just fine with this machine but the BM product doesn't? Obviously the Intensity works with the Mac so the product is working, and the TB port on the Windows machines sees it. So why doesn't the software?

Thanks in advance for any help.

Al B.

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