Urgent case: problem with taking from Hyperdeck Studio Pro
Posted: Wed Oct 21, 2020 9:49 amHello There!
We have a problem with reading information recorded using hyperdeck studio pro on 2 SSD disks. Yesterday we recorded an important live concert (3 cameras and PGM).
Did this throw sdi 1080p50 (input) in prores422 (record) on 4 SSD disks.
All 4 disks were pre-formatted by hyperdeck in exFat. 2 disks (SanDisk Extreme Pro 480Gb and OCZ Vertex 3 480Gb) opened successfully and we downloaded the information.
2 other disks (two same OCZ Vertex 460 440Gb) did not open on a PC or Mac, the hyperdeck also does not play the contents (hyperdeck does not see anything on it).
Mac sees the disk, determines the file system (ExFat), but says that it can't access the data.
The PC sees disks when loading in the BIOS, but cannot open them.
According to the contract, we had to give the material yesterday and we have a difficult situation because of this.
Can you help restore the data please? Is there a chance?
This is a very urgent matter.
We have a problem with reading information recorded using hyperdeck studio pro on 2 SSD disks. Yesterday we recorded an important live concert (3 cameras and PGM).
Did this throw sdi 1080p50 (input) in prores422 (record) on 4 SSD disks.
All 4 disks were pre-formatted by hyperdeck in exFat. 2 disks (SanDisk Extreme Pro 480Gb and OCZ Vertex 3 480Gb) opened successfully and we downloaded the information.
2 other disks (two same OCZ Vertex 460 440Gb) did not open on a PC or Mac, the hyperdeck also does not play the contents (hyperdeck does not see anything on it).
Mac sees the disk, determines the file system (ExFat), but says that it can't access the data.
The PC sees disks when loading in the BIOS, but cannot open them.
According to the contract, we had to give the material yesterday and we have a difficult situation because of this.
Can you help restore the data please? Is there a chance?
This is a very urgent matter.