Mac mini M1 - Big Sur - Issues

Hi all,

Today I received my new Mac mini M1 with Big Sur installed, great (...or not so great?)
After all the usual setups and system updates from Apple I've a freshly installed system ready to go!
First off, BM Video Desktop install because on all my other systems running Big Sur the UltraStudio units won't work anymore, aargh.

I own several UltraStudio thunderbolt units (Monitor, Express, HD Mini, 4K Mini, 4K) after Big Sur on MacBook Pro and iMac5k they all rendered useless from no interaction to playback for only a few seconds and image freezes and crashes the host application.
So tried a fresh system install of OSX Big Sur on a reformatted system disk on both on a MacBook Pro and a iMac5k, same result, nothing seems to work.
During installation I've tried it with and without SIP (csrutil) enabled or disabled.

So now back to the Mac mini M1, direct after the usual Apple updates I did the Video Desktop v12 beta1 install.
Result, non of the units are recognised by the Video Desktop software but all are visible on the thunderbolt bus within 'System Information'.

What am I overlooking here, I do not think that BM is sharing a beta release and nothing seems to work, so I must be doing something wrong here.

Cheers

You may want to ask this in the subforum for beta 17 too.

you need the Desktop Video 12.0 Beta 1 for the M1 mac!

https://www.blackmagicdesign.com/suppor ... d-playback

Thanks, my typo, obviously I've used v12 beta1, v17 doesn't exist, ....yet.

Done!

After a full reinstallation of Big Sur on my Mac mini M1 by entering DFU mode (complete wipe and possible firmware updates) it now works.
No idea what went wrong the first time, I followed exactly the same procedures with one difference, it didn't need an extra MacOS update because it installed Big Sur straight from the internet with the 'Apple Configarator 2' application on my other machine.

Cheers.

Done!

After a full reinstallation of Big Sur on my Mac mini M1 by entering DFU mode (complete wipe and possible firmware updates) it now works.
No idea what went wrong the first time, I followed exactly the same procedures with one difference, it didn't need an extra MacOS update because it installed Big Sur straight from the internet with the 'Apple Configarator 2' application on my other machine.

Cheers.

Seems Like I have the same issue.
viewtopic.php?f=4&t=127682
If the only solution is a complete wipe I'm going to wait for Blackmagic to fix this.

Well, every system is different off course certainly after a while of using and installing all kinds of different pieces of third party software with drivers and sometimes the kernel gets unstable because of this.
For me it was no issue to reinstall MacOS (for M1) because I started with a virgin system straight out of the box and nothing else was installed on it before that date.
But what surprised me was it worked the second time, so not with the factory installed Big Sur which was updated after first run, but later when it did a clean installation from internet all ready up to date version of Big Sur on a wiped system.

Bit of advise, read and follow exactly the instructions during the BM installation, about rebooting and security adjustments and all that stuff.
It is slightly different as what we're used to, in previous versions of MacOS you click through and just reboot to complete the installation.

Bit of advise, read and follow exactly the instructions during the BM installation, about rebooting and security adjustments and all that stuff.
It is slightly different as what we're used to, in previous versions of MacOS you click through and just reboot to complete the installation.

I didn't notice anything in the ReadMe with specific install instructions for 12.0 Beta 1. Where are you seeing this. I installed. and rebooted. In System Preferences Security & Privacy I see the ability to enable Full Disk Access for the Uninstaller (nothing for the Installer).

During the installation of the Video Desktop software you'll get some instructions from the installer.
Uninstall the Video Desktop software first then re-install and now read the instructions and follow them to the letter.

During the installation of the Video Desktop software you'll get some instructions from the installer.
Uninstall the Video Desktop software first then re-install and now read the instructions and follow them to the letter.

The installation seemed no different than any previous version. Truly didn't see any unique instructions and I'd consider myself a stickler. Nothing beyond install and reboot.

Install Desktop Video 12.0
Introduction - Continue
Read Me - Continue
License - Continue - Agree
Destination Select - (no option since it's only the boot drive) - Continue
Installation Type - Install (type password) Intstalls software
This Installation was successful - Restart

Same as every other driver install before it that I can remember.
I get no other instructions. Restarts and no messages after the restart.

This is exactly what I experienced when I did the installation on an out of the box Mac mini M1 2020.
When I did a disk wipe and a re-install of Big Sur, I got an extra boot cycle during the installation of the Video Desktop software, which had something to do with some OS security adjustments that needed to be set manually.
Hmmm...

When you tested and it failed to detect the BMD devices were you on macOS 11.0 or 11.0.1?
My MBP was on 11.0 and I updated to 11.0.1 and then tested.
When you wiped and installed you went straight to 11.0.1.
I'm wondering if the OS update to 11.0.1 might do something to the settings that impacts access and may not be able to fix (perhaps with the right terminal command though).

For the longest time I'd recommend doing OS updates through the system updater and instead, installing Apple's Combo updater. OS software updates would often do a not very "clean" update. I can't seem to find an 11.0.1 Combo Update https://support.apple.com/downloads/macos (which might have a similar clean up to wipe and install) though. This might mean it's Apple's problem and not Blackmagic though. I wonder if the Console log of the BMD driver install would reveal the fail point.

In another forum, I just got a report of someone having the same problem so I pointed them to this forum thread.

An educated guess is that one may need to go into Security & Privacy and follow instructions to Enable System Extensions. That requires a reboot holding the Power or Touch ID button and launch the Startup Security Utility and enable Kernal Extensions.

Screen Shot 2020-12-01 at 7.44.15 PM.png (775.19 KiB) Viewed 2361 times

Screen Shot 2020-12-01 at 7.45.46 PM.png (791.41 KiB) Viewed 2361 times

Once you do that you can get to here and add the extension.

Screen Shot 2020-12-01 at 8.03.13 PM.png (847.99 KiB) Viewed 2358 times

I've had the same problem with the new M1 mac mini, not sorted yet

I've reinstalled the OS through DFU mode with another mac

I've changed the security settings in the recovery environment to enable kernal extensions and did this prior to reinstalling the blackmagic desktop video software

And still it won't detect the mini monitor

I am having the same error.

My setup:
* M1 MacBoop Pro with Big Sur 11.01
* Blackmagic Intensity Shuttle connected via USB-C
* Intensity Shuttle is recognized at USB 3.1 BUS in the System Report

What I did until now:
* enabled system extension in the recovery system environment
* Installed Blackmagic_Desktop_Video_12.0b1.dmg
* Allowed "Blackmagic Design Inc" in Security & Privacy / General

My Problem:
Desktop Video Setup still reports "No Desktop Video Device Detected"

I would be very happy if anyone can help me with this problem.
Thank you very much.
Kind regards, Bernd

Same with an ultrastudio mini monitor. Did all suggested actions and still "no device detected".
I'm on Mac Mini m1.

So does anyone from BMD ever check in on these forums and chime in?

I've gone through several attempts to get Desktop Video to see my Ultrastudio device on my M1 Mac. I've followed all the required steps to enable extension installation and I've wiped & reinstalled the OS (11.0.1) twice now and have even installed the latest Big Sur beta (11.1) with absolutely no luck.

I'd ask this in the beta 17 subforum, they definitely check that one.

So does anyone from BMD ever check in on these forums and chime in?

I've gone through several attempts to get Desktop Video to see my Ultrastudio device on my M1 Mac. I've followed all the required steps to enable extension installation and I've wiped & reinstalled the OS (11.0.1) twice now and have even installed the latest Big Sur beta (11.1) with absolutely no luck.

I've contacted support. Seems like there is no solution yet.
It worked for someone after suggested workarounds and a few reboots. For others, it's still nothing.

I am having the same error.

My setup:
* M1 MacBoop Pro with Big Sur 11.01
* Blackmagic Intensity Shuttle connected via USB-C
* Intensity Shuttle is recognized at USB 3.1 BUS in the System Report

My Problem:
Desktop Video Setup still reports "No Desktop Video Device Detected"

You’re out of luck I’m afraid. Blackmagic have said they USB 3 Shuttles won’t be supported on Big Sur. It’s in the release notes for Desktop Video installer.

I can confirm my USB 3 Shuttle behaves the same as yours, whereas my Thunderbolt works perfectly on my Intel Mac. No joy with either device on an M1 Mac ☹️

I did found the problem. The Pre Installed Big Sur System is running on a higher level of secure. The installation of extensions is not allowed. You will have to shut down the computer. Then make a restart by holding down the power knob for a longer time , you will get into a security startup, here you can lower down the level of security for the your system. After this procedure everything runs fine.

I did found the problem. The Pre Installed Big Sur System is running on a higher level of secure. The installation of extensions is not allowed. You will have to shut down the computer. Then make a restart by holding down the power knob for a longer time , you will get into a security startup, here you can lower down the level of security for the your system. After this procedure everything runs fine.

It works for some, but not for others.

I did found the problem. The Pre Installed Big Sur System is running on a higher level of secure. The installation of extensions is not allowed. You will have to shut down the computer. Then make a restart by holding down the power knob for a longer time , you will get into a security startup, here you can lower down the level of security for the your system. After this procedure everything runs fine.

What are the specs of your system and what BMD device are you running?

Hi!

Is there a solution for this problem yet? I can't use my Intensity shuttle USB 3.0 on my m1 mac mini with Big Sur 11.1.

PLEASE HELP!

It seems it's EOL. It's not on the product page any more, maybe they can't make it compatible. After all, it was probably developed before anybody had access to a M1 machine.
The Thunderbolt devices seem to become usable.

Thunderbolt devices are NOT useable. Not universally anyway...

I don't think I've come across a single M1 MBP that works with the TB devices. Mac Minis seem to be able to anecdotally so it makes me wonder if this related to the MBP external monitor limit somehow.

Hmm, the support page says: "What's new in Desktop Video 12.0 Beta 1
Adds support for M1 powered Macs for Thunderbolt UltraStudio models."

I can't verify, since my M1 test sample had to go back and my own order is still far away.

Hmm, the support page says: "What's new in Desktop Video 12.0 Beta 1
Adds support for M1 powered Macs for Thunderbolt UltraStudio models."

Yeah, that's what's confusing for a lot of people. I committed to an M1 in December **partially** based on the wording of that 12.0b1 verbiage - figured if there was beta software that was working that a full release wasn't far behind. Little did I know that it wasn't actually 100% accurate - my guess it was tested on Mac Minis but not MBPs, as it looks like the few who have had success with SOME of the devices are on Minis... Obviously, there is some distinction between MBPs/MBAs and Minis as the Minis support more monitoring options but, as I said previously, not sure if that is somehow related to the problems we're facing.

A beta release from 2 months ago that STILL claims to support M1 Macs but the majority of M1 Mac owners unable to get their Thunderbolt Ultrastudio devices to work despite trying every option provided by forum contributors and BMD support? Feeling a tad frustrated here :/

I would GLADLY order a new TB3 Ultrastudio monitoring unit from BMD to replace the TB2 one I own if I thought it would work but so far Blackmagic has been quiet on the subject since November with no response and I've seen too many anecdotes of M1 owners having problems across the board. If BMD would release an official statement and some guidance, that'd be great... There aren't a lot of options in this field and it would save consumers confusion and frustration if things were clarified.

To be clear
13" MacBook Pro M1 Big Sur 11.1
Ultra Studio 3G Recorder
Driver 12.0 Beta 1
Is working for me.

It is disconcerting that it's been nearly 2 months since the beta driver and there's been no update.
Perhaps they are waiting for Big Sur 11.2 to be released, which I understand may have an impact on Thunderbolt devices but that's all speculative. It would be good to have some messaging from Blackmagic on this.

To be clear
13" MacBook Pro M1 Big Sur 11.1
Ultra Studio 3G Recorder
Driver 12.0 Beta 1
Is working for me.

Glad to see that! Same MBP as me... would be great to hear if someone using the same setup has a working UltraStudio 3G Monitor, UltraStudio HD Mini or UltraStudio 4K Mini.

It's important to point out that this is not surprising, the description of beta 1 says

"Adds support for M1 powered Macs for Thunderbolt UltraStudio models."

That UltraStudio compatibility is not the same as Intensity Shuttle compatibility.

To be clear
13" MacBook Pro M1 Big Sur 11.1
Ultra Studio 3G Recorder
Driver 12.0 Beta 1
Is working for me.

Glad to see that! Same MBP as me... would be great to hear if someone using the same setup has a working UltraStudio 3G Monitor, UltraStudio HD Mini or UltraStudio 4K Mini.

Don't expect those betas to be any near smooth functionality, specially on system which is so new.

New hardware, new OS, beta software – welcome to the bleeding edge!
Using this will give you some first hand experiences, but if you got work to do, use last generation systems.