Wed Dec 02, 2020 11:31 pm
Media Express 3.6.2 running on Windows 10 Pro 64-bit sees the installed Decklink SDI 4K card just fine, but it does not see the H.264 Pro Recorder when it is connected. I can confirm that the device does show up under Sound, video and game controllers in the Device Manager.
I have Desktop Video 11.7 installed. I have tried multiple USB cables and ports on the computer. In each case, the new device sound plays, and the device shows up as it should in Device Manager. However, Media Express just refuses to see the device no matter what. I've even tried repairing the Desktop Video 11.7 install.
Is there some other reason this device wouldn't be working with this new software version?
Eric Darling | eThree Media
www.ethreemedia.com