DECKLINK 8K Pro not being detected

Hi all ,

Anyone got this issue on windows 10.

After installing Desktop video v12 my 8K Pro decklink card is not detected by any of my post software.


Only rolling back to v10.11.4 do I get a now basic output.

Thanks in advance

-Marc

We found the same issues after a Windows update (20H2).

Started as a "defunct" signal into our Livestream Studio software but ended up losing everything after trying to update drivers.

Can't remember what version of Desktop Video we were on but tried to update to 12 and lost everything.

Hopefully your workaround will help us as well.

I am reading multiple posts on the same thing here with Decklink products, mine being a Quad HDMI Recorder. We've all had this after a Windows update.

Hi


I posted the steps that have worked for me to solve the problem when the card is not detected.

EASY, simple instructions + Image for reference

Visit this post

viewtopic.php?f=3&t=138728&p=748091#p748091

Thanks, mine worked after triggering a refresh in Windows Device Manager (uninstall Decklink instances, reboot) as per this thread: viewtopic.php?f=3&t=138728