URGENT DECKLINK 8K Pro not being detected

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clusterfilms

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  • Joined: Mon Feb 15, 2021 4:08 pm
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  • Real Name: MARC MORISSETTE

URGENT DECKLINK 8K Pro not being detected

PostMon Feb 15, 2021 4:47 pm

Hi all

After the instalation of Desktop Video 12.0.0

My card Decklink 8K Pro is no longer being detected by BMD Desktop video Application.

I tried uninstlaling and going to previous software version (11xx , 10xx). I can use it with basic control with Desktop video 10.11.4. I also tired different pci port, and no luck. Only sound feature (decklink 8Kpro 1 thru 4) are showing up in but no video
Any help would be great

windows 10 version 20H2



-Marc
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Marc Morissette

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roadrunner

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  • Real Name: Nathan Tyler

Re: URGENT DECKLINK 8K Pro not being detected

PostTue Apr 13, 2021 8:05 am

Maybe try this... In Windows Device Manager, uninstall all Decklink card devices and reboot.
Dell Precision 7810, Dual Xeon 2620, 72GB RAM, GeForce 1080ti 11GB, Win10 pro, Resolve Studio 17.1.

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