Decklink 8k Pro cause conflicts with NDI tools

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
  • Author
  • Message
Offline

pyrodigy

  • Posts: 2
  • Joined: Sat Mar 13, 2021 5:18 pm
  • Real Name: Volkan YÜKSELOĞLU

Decklink 8k Pro cause conflicts with NDI tools

PostSun Mar 14, 2021 6:47 am

Hello Folks,
I m having strange issue with Blackmagic Design's 8k pro Capture card with Newtek NDI tools. Capture card cause conflict with NDI softwares. How ever;
Called " Studio Monitor, Screen Capture " NDI tools not work properly (never open) and NewTek Connect tool crashes after a while when installed Deckling 8K Pro capture card even if capture is not working.
Whenever i remove this capture card from PCI , then NDI features work properly.

This is not require a support third party plugin with bmd capture card. This is an, obviously decklink 8k pro cause conflict ndi tools issue

Anyone have experienced this issue ? Any thoughts and recommendation i appriciated.

Tech. Details;
Decklink 8K Pro card instaled latest version of firmware and drivers.
Motherboard: Asus Z490-A
CPU: I9 10.Gen
Os: Fresh instaled Win10 - 64bit
GPU: Nvdia gtx1080ti

Best Regards
Volkan


To BMD Support Center: I ve sent couple of emails as a ticket during the last week.There is no response. Reach from social platforms not possible.
I m BMD user and not happy with support center !
Offline

Andrew Kolakowski

  • Posts: 7358
  • Joined: Tue Sep 11, 2012 10:20 am
  • Location: Poland

Re: Decklink 8k Pro cause conflicts with NDI tools

PostMon Mar 15, 2021 3:17 pm

Possible and also because 8K Pro is quite new card.
Have you tried installing different BM drivers (older/newer). It may help.
Also- try with Newtek itself. They may be able to comment.
Offline

pyrodigy

  • Posts: 2
  • Joined: Sat Mar 13, 2021 5:18 pm
  • Real Name: Volkan YÜKSELOĞLU

Re: Decklink 8k Pro cause conflicts with NDI tools

PostMon Mar 15, 2021 8:53 pm

Andrew Kolakowski wrote:Possible and also because 8K Pro is quite new card.
Have you tried installing different BM drivers (older/newer). It may help.
Also- try with Newtek itself. They may be able to comment.
Hi.
Yes i ve already tried 4 different BM drivers. No luck.
I ve also tried from newest to last 3 Newtek NDI drivers. No luck too.
Even i re-installed win 10, no chance.
Capture card obviously conflict NDI Software.
But there has no been any response from officialy support over for a week.


POCO F1 cihazımdan Tapatalk kullanılarak gönderildi
Offline

Andrew Kolakowski

  • Posts: 7358
  • Joined: Tue Sep 11, 2012 10:20 am
  • Location: Poland

Re: Decklink 8k Pro cause conflicts with NDI tools

PostTue Mar 16, 2021 4:07 pm

What about talking to Newtek?
They may be more responsive than BM. I would not count much on BM support.

Return to Post Production

Who is online

Users browsing this forum: Google Feedfetcher and 13 guests