- Posts: 455
- Joined: Thu Jun 05, 2014 11:00 am
- Location: East Yorkshire, UK
I made a small "Images Mix" for a reference of each step.
Step-0 IMPORTANT
Verify that only one version of Desktop Video is installed, in this case version 12
Step-1
Open the Task Manager and select the STARTUP tab
Step-2
Right click on Desktop Video Updater, and click on the option: Open file location
Step-3
Now in the file explorer, right click on DesktopVideoUpdater.exe and select: Run as Administrator
Step-4
Open the Desktop Video Setup to confirm if the card is detected !!!
Step-5
Open Media Express and check in the Device menu, if it shows the card
NOTE
ONLY if the last steps didn't work,
Option 2:
It is necessary to open the computer to access the card
- Desktop video Ver 12 installed
-Turn off the computer
-connect by cable the card using the DeckLink internal USB connector to a USB port on the computer.
-Restart
- and wait for it to show the Firmware Update window