I made a small "Images Mix" for a reference of each step.
Step-0 IMPORTANTVerify that only one version of Desktop Video is installed, in this case version 12
Step-1 Open the Task Manager and select the STARTUP tab
Step-2Right click on Desktop Video Updater, and click on the option: Open file location
Step-3Now in the file explorer, right click on DesktopVideoUpdater.exe and select: Run as Administrator
Step-4Open the Desktop Video Setup to confirm if the card is detected !!!
Step-5Open Media Express and check in the Device menu, if it shows the card
- Steps-to-FIX.jpg (591.63 KiB) Viewed 5745 times
NOTEONLY if the last steps didn't work,
Option 2:
It is necessary to open the computer to access the card
- Desktop video Ver 12 installed
-Turn off the computer
-connect by cable the card using the DeckLink internal USB connector to a USB port on the computer.
-Restart
- and wait for it to show the Firmware Update window