BRAW Player White Screen/ Not Responding

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10kovako

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BRAW Player White Screen/ Not Responding

PostMon Apr 05, 2021 12:23 pm

Hi all,

It's been a love/ hate relationship with the BRAW player - from the thumbnails vanishing to this. I am currently on 1.6.1 as that still has thumbnails. However after pressing on the video there is nothing but a white screen, and then it crashes.

Have tried uninstalling reinstalling my NVIDIA display drivers/ rolling them back, as well as the BRAW player version. Still no good.

This is a massive problem for me!

Specs

RTX 2080Ti, Ryzen 9 3900x.

Any help would be amazing.
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CaptainHook

Blackmagic Design

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Re: BRAW Player White Screen/ Not Responding

PostTue Apr 06, 2021 2:01 am

Have you tried updating to version 2.0 or 2.1 beta?
**Any post by me prior to Aug 2014 was before i started working for Blackmagic**
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10kovako

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Re: BRAW Player White Screen/ Not Responding

PostTue Apr 06, 2021 9:21 am

Thanks for the reply, yes I'm currently on the beta and still having the same issue.
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CaptainHook

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Re: BRAW Player White Screen/ Not Responding

PostWed Apr 07, 2021 2:00 am

What OS version and NVIDIA drivers version are you using?
Can you open the Blackmagic RAW player, go to the about menu and hold down shift, then take a screenshot and post it here?
**Any post by me prior to Aug 2014 was before i started working for Blackmagic**
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10kovako

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Re: BRAW Player White Screen/ Not Responding

PostWed Apr 07, 2021 9:01 am

I'm on the latest version of NVIDIA Drivers, 465.89 Game Ready, Also tried the studio version to no success. Also rolled back to no success. I'm on windows 10 pro Version 10.0.19042 .

Sadly, there is just a white box that comes up as the BRAW player so can't do anything. I'll attach screenshots to show you what I mean.
Attachments
BRAW 2.JPG
BRAW 2.JPG (100.49 KiB) Viewed 202 times
BRAW 1.JPG
BRAW 1.JPG (108.15 KiB) Viewed 202 times
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CaptainHook

Blackmagic Design

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Re: BRAW Player White Screen/ Not Responding

PostWed Apr 07, 2021 9:19 pm

Do you get this even without trying to load a clip and just opening the player by itself?
**Any post by me prior to Aug 2014 was before i started working for Blackmagic**
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10kovako

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Re: BRAW Player White Screen/ Not Responding

PostThu Apr 08, 2021 9:11 am

Yes! It happens either way sadly.
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CaptainHook

Blackmagic Design

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Re: BRAW Player White Screen/ Not Responding

PostThu Apr 08, 2021 11:33 pm

Strange, we have not seen this issue before. Can you send a copy of the crash log to me, and also a windows system information file so we can see if we can reproduce this? You can PM it to me if you don't want to share publicly.

For the system info file do:
Windows key+R to open the Run box. Type msinfo32
Go to File -> Save, specify a file name and set the field Save as type to System Information File (*.NFO)
**Any post by me prior to Aug 2014 was before i started working for Blackmagic**
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10kovako

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Re: BRAW Player White Screen/ Not Responding

PostFri Apr 09, 2021 9:05 am

That's strange! Hopefully it can be fixed as I think you understand it slows down my workload a lot.
Also, below is the URL for the System info (via drive link as the file size is too large to attach), and I'll copy the crash report below. Thanks!

SYSTEM INFO:

https://drive.google.com/file/d/1DtxE59 ... sp=sharing

CRASH LOG:

Source
Blackmagic RAW Player

Summary
Stopped responding and was closed

Date
‎09/‎04/‎2021 09:59

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Blackmagic Design\Blackmagic RAW\Blackmagic RAW Player\BlackmagicRAWPlayer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: BlackmagicRAWPlayer.exe
Application Version: 0.0.0.1
Application Timestamp: 605c3abc
Hang Signature: d844
Hang Type: 134217728
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: d84425a2dc31b22f2888d5e439559e5e
Additional Hang Signature 2: 80d9
Additional Hang Signature 3: 80d9f4e94e211f89736a204325a6c7e3
Additional Hang Signature 4: d844
Additional Hang Signature 5: d84425a2dc31b22f2888d5e439559e5e
Additional Hang Signature 6: 80d9
Additional Hang Signature 7: 80d9f4e94e211f89736a204325a6c7e3

Extra information about the problem
Bucket ID: 038f9e8c6e1902a678964480f1efbe4e (1771678824022392398)
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10kovako

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Re: BRAW Player White Screen/ Not Responding

PostFri Apr 09, 2021 1:46 pm

Small update, I managed to open two videos unexpectedly; and now sometimes videos open and sometime don't. When they do open it hangs on a white screen for 1/3 of a second, then loads the video itself. Not sure if this information has any use to you; but I'd thought I let you know.

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