ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

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Luca Di Gioacchino

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ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostTue Apr 27, 2021 11:49 am

Hello,
I am running Resolve Studio 17 on an M1 Mac Mini with 16 integrated memory and Big Sur 11.3. I've got an UltraStudio Monitor 3G hooked up via Thunderbolt 3 and it's not working. The power light is on, but the device isn't being recognized recognized in Resolve or Desktop Video or any other program for that matter.
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Uli Plank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostTue Apr 27, 2021 10:19 pm

Check the forum about this, others already got this solved.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Luca Di Gioacchino

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostWed Apr 28, 2021 4:48 pm

Unless I am mistaken, the solution(s) on the other threads were for users trying to use the first gen UltraStudio Mini Monitor on the new M1 Mac Mini, and not the newer Monitor 3G.
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Uli Plank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 2:07 am

The first gen UltraStudio Mini Monitor will not work on any M1 machine.
But since Big Sur is mandatory for M1, giving the right permissions for the 3G software is essential. Plus, no hub for now.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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Luca Di Gioacchino

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 2:32 am

I haven't yet figured out how to grant permissions to the 3G.
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Uli Plank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 2:49 am

Well, maybe it's a question to support then, I don't have one to test.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
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Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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Luca Di Gioacchino

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 12:11 pm

I am hoping someone from BM support will reply.
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Mark Foster

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 3:50 pm

first: set the security level to mid in the recovery mode

second: deinstall and reinstall the 12.0 driver while the security tap in system prefs
is open and allow the system to use this kext and restart.

and be shure your TB3 cable has an flash on the plugs and is short
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Luca Di Gioacchino

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 4:57 pm

I've already lowered the security settings and uninstalled/reinstalled Desktop Video 12, with zero success. Maybe it's the cable?
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Mark Foster

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 6:48 pm

maybe (?)

good thunderbolt 3 cables are from caldigit or startech
best lengh is 30cm to max 50cm!

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cMP 5.1 2x3,46/96GB/2x2TB SSD/4x4TB/7101A 4x2TB 970evo+/HP1344/BMD4k/RadeonVII
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meike s35 cine 25mm, 35mm, 50mm, 75mm
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Luca Di Gioacchino

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostThu Apr 29, 2021 7:31 pm

No, it's not the cable. I tried a couple of different, reliable brands and still nothing.
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daveafrank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostSat May 08, 2021 4:17 pm

Uli Plank wrote:Plus, no hub for now.


Are you saying that TB4 hubs aren't supported at this moment. I came in here to ask this specific question.

When plugged in directly to my M1, the Ultrastudio 3G works fine but when I use my CalDigit Element TB4 hub it is recognized by system but not BM Desktop Video Setup.
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Uli Plank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostMon May 10, 2021 9:57 pm

Known bug.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
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steve oakley

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostTue May 11, 2021 12:09 am

daveafrank wrote:
Uli Plank wrote:Plus, no hub for now.


Are you saying that TB4 hubs aren't supported at this moment. I came in here to ask this specific question.

When plugged in directly to my M1, the Ultrastudio 3G works fine but when I use my CalDigit Element TB4 hub it is recognized by system but not BM Desktop Video Setup.


TB hubs are not supported. Already tried this a few months ago. It must be a direct connection to the TB3/4 port :(. Known bug I reporter at 11.0, still not fixed. No idea whats going on.
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Yannis_Stergioulis

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostFri Jun 04, 2021 8:01 am

Hi guys, I am Yannis and I am working on DR17.1. Managed to setup the privacy settings and the converter is powered by the t4 cable directly from the mini (as suggested from BM manual) but don't see any input on the Desktop Video Setup and I get a black screen when I connect the hdmi out to my monitor which is a Benq PD3200 QHD. The mini is 16gb/512ssd m1.

DR Studio 17.1 on a Mac mini m1 with 16gb RAM/512ssd
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steve oakley

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostMon Jun 07, 2021 3:44 pm

which ultrastudio ? not all models are supported on M1, in particular the older TB2 / HD vers it seems.

otherwise you'll get a black screen if you don't have the inptu settings exactly matching the video signal. they don't auto detect whats coming in :(
S
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Yannis_Stergioulis

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostMon Jun 07, 2021 5:27 pm

steve oakley wrote:which ultrastudio ? not all models are supported on M1, in particular the older TB2 / HD vers it seems.


It is the Monitor 3g. I believe it is the newer version. Don't know if I am right cause I am new at the colour game

DR Studio 17.1 on a Mac mini m1 with 16gb RAM/512ssd
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Uli Plank

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Re: ULTRASTUDIO MONITOR 3G not working on M1 Mac Mini

PostTue Jun 08, 2021 3:56 pm

Is the Mini Monitor offered in Resolve's preferences under "Video and Audio I/O" for playback?
If so, try another screen, there might be a HDMI problem. Other than the older models, your 3G should work with M1 machines.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU

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