Mon Jun 21, 2021 6:35 pm
Recently upgraded Mac Pro to Big Sur. Decklink 8K Pro card would was not being read, Mac was saying it was disconnected. Went to support page, updated to 12.1. Mac is able to see Decklink card, but it seems the decklink card is still not working correctly. I even double checked that I had it mapped to same way as before update. Here is the strange thing. When I opened software I got a message saying I needed to update. I thought, "This is odd, but whatever". So I clicked update. I got an error, not able to update.
Card is not working like it did before all the updates.
Update: Called BMD Support. They showed me Media Express tool, it showed that all outputs are working, so it seems issue maybe something else.
any advice?
Thank You