Decklink Duo 2 not recognized after driver update

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Uwe Smidt

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  • Joined: Mon Sep 24, 2018 9:06 am
  • Real Name: Uwe Smidt

Decklink Duo 2 not recognized after driver update

PostThu Aug 05, 2021 8:27 am

Hello!

I had a working Decklink Duo 2 and used it for inputs and outputs of a resolume installation.

Now I want to do video editing with Premiere Pro on the same workstation and the Decklink card didn't show up in the list of output devices inside Premiere.

I decided to update the Driver and downloaded the latest version 12.1. After Installation there is a Blackmagic-item in the list of output devices in Premiere, but inside there are no devices to select. Inside the Desktop Video Setup-App there is also no device detekted. A repair of the driver didnt worked. What can I do?

Best regards
Uwe
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cmnetwork

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  • Joined: Sun Oct 03, 2021 4:14 pm
  • Real Name: Hubert Dalexis

Re: Decklink Duo 2 not recognized after driver update

PostSun Oct 03, 2021 4:19 pm

I have the same issue with 2 decklink duo cards in 2 different computers. After udate to th 12.1 Cards are not detected. I tried everything: system restore, recovering the cards via usb etc.. noting works.

Can someone help?
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Dani Iosafat

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  • Joined: Sat May 02, 2015 6:48 am

Re: Decklink Duo 2 not recognized after driver update

PostTue Oct 05, 2021 7:51 am

Same problem here. I updated the desktop video drivers, while on the same day Windows 10 "forced" an update. The Decklink 2 Duo does not show up on Desktop Video Setup or anywhere else, incl. Resolve. I repaired, also uninstalled and reinstalled from scratch. I also tried rolling back. Nothing works. Before this, the card was working fine.

I have contacted Blackmagic Support a week ago, but have yet to receive a response.

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stevepaine

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  • Joined: Thu Oct 07, 2021 8:17 am
  • Real Name: Stephen Paine

Re: Decklink Duo 2 not recognized after driver update

PostThu Oct 07, 2021 8:35 am

I'm having the same issue after upgrading to version 12.1.
Can't use our NewBlue Titler Live software anymore. Any solutions?

Best,
Stephen

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