External Decklink Quad2 Not found

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TC Conway

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  • Joined: Sat Jun 24, 2017 4:00 pm

External Decklink Quad2 Not found

PostThu Sep 23, 2021 2:09 pm

Please help!

My Quad2 card is not found. It doesn't show up in Desktop Video setup, Device Manager or anywhere else even though it's plugged in.

When I plug the Sonnet box in, it lights up like normal and the Sonnet fan turns on...so the Sonnet and Decklink Duo 2 card acts normal/like it's connected....but the computer doesn't. No chimes from Windows, nothing.

I've tried:
  • Plug it into a known-good system, and it works perfectly. I even wiggled the cable on both ends to ensure there was no "air gaps".
  • Un/Reinstalling Desktop Video 12.1 with several reboots.
  • Talking to support. They didn't have a solution for Windows, but suggested taking the advice they give Mac users :roll: and "go to: System Pref > Security and Privacy > General tab > allow apps downloaded from..."
  • Disabled all Reputation-based protection: https://support.microsoft.com/en-us/windows/potentially-unwanted-apps-will-be-blocked-by-default-b9f53cb9-7f1e-40bb-8c6b-a17e0ab6289e (with reboots)
  • Tried plugging in a Ultrastudio Mini Monitor, and the LED doesn't even light up
  • Plugged in a Hyperdeck (usb-c) and it worked

System:
  • New system, no 3rd party software loaded except for Desktop Video + Resolve
  • Win 10 Pro 21H1
  • Processor: INTEL CORE I9 11900K - 5.3GHZ'
  • Video: RTX 3080 16GB G-SYNC
  • Desktop Video 12.1
  • Sonnet Echo 2 enclosure with TB3 cable
  • Decklink Quad2, inside the Sonnet

Thanks

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