Desktop Video Setup not opening

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
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jimvfx

  • Posts: 1
  • Joined: Thu Jan 06, 2022 8:13 pm
  • Real Name: Jim Rider

Desktop Video Setup not opening

PostThu Jan 06, 2022 8:19 pm

Hello,

I have a Decklink 8K Pro card on a windows 10 PC. When I try and open Desktop Video Setup, it noes not completely open. I see its icon appear in the TaskBar but when I Alt-Tab, I just see it's window as white box.

(The Media Express app opens fine and I can see my incoming video BTW.)

If I log in as another user, Desktop Video Setup opens fine.

Any thoughts on what could be causing this? It's something having to do with this current user, but I woudl not know where to start to hunt that down.

Thanks in advance,

Jim Rider
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mikaelsvensson

  • Posts: 1
  • Joined: Sun Mar 06, 2022 10:26 am
  • Real Name: Mikael Svensson

Re: Desktop Video Setup not opening

PostSun Mar 06, 2022 10:31 am

Hi!

I've got the same issue. Has this been resolved? Maybe there are some cleaning needed to be done at some user folders etc?
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hvdpeppel

  • Posts: 3
  • Joined: Wed Jul 20, 2022 5:48 am
  • Real Name: Hans van de Peppel

Re: Desktop Video Setup not opening

PostTue Jan 24, 2023 12:57 am

Hi,

In my case the solution was as follows:

Problem:
left monitor: 1920x1080
middle monitor: 3840x2160
right monitor: 1920x1080

Then the program does not want to display

Solution :
left monitor: 1920x1080
middle monitor: 3840x2160 change to 1920x1080
right monitor: 1920x1080

Now the program displays normal again and you can switch back the 'middle monitor' to '3840x2160' res. Fun fact from now the problem does not appear anymore.

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