Blackmagic Forum

Our Church owns a Decklink Studio 2 and recently during a Blackmagic software update the firmware update process finished and after restarting the computer the card is no longer recognized. I have tried several different versions of the blackmagic software and none of them sees the card there or tries to update the firmware on the card.
Does anyone know how the firmware could be manually updated via the USB port?
Ive been searching but seem to be running into a lot of dead ends.

I think you should contact BM's support.