where the drivers ?????????????

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dr_how

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  • Joined: Thu Oct 25, 2012 4:15 pm

where the drivers ?????????????

PostThu Oct 25, 2012 4:28 pm

hello

we need drivers and media express for intensity shuttle usb3.0 for windows 7

cause the stupid page
http://www.blackmagicdesign.com/support/
not work from many browser
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metalfred

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  • Joined: Fri Oct 26, 2012 2:50 pm

Re: where the drivers ?????????????

PostFri Oct 26, 2012 2:52 pm

Please fix the website, I need drivers now !! :(
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Mike Squires

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Re: where the drivers ?????????????

PostSat Oct 27, 2012 4:30 pm

metalfred wrote:Please fix the website, I need drivers now !! :(


PM me, I can get you the drivers, as long as BMD doesn't mind.
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Christine Peterson

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  • Location: Boston, MA

Re: where the drivers ?????????????

PostMon Oct 29, 2012 10:52 pm

Nope, don't mind at all. Mike, I actually already helped out metalfred, but if anyone else still needs something urgently while the site is down, let me know!
Christine Peterson

(Previously Community Relations Manager for Blackmagic Design)
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Liam Kennedy

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  • Location: Pasadena, CA

Re: where the drivers ?????????????

PostTue Oct 30, 2012 12:33 am

Not sure if this is what is going on for everyone - but I find the issue is that when you identify the O/S it can take a Loooooong time (30 seconds or more) before the drop-down list for Product Series gets populated (and again for the Product list).

I would imagine it is doing a round-trip to the database to get that info - and for some reason the server is very slow. I suspect sometimes it takes so long the script will time out.
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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MFee

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Re: where the drivers ?????????????

PostTue Oct 30, 2012 8:52 pm

Christine Peterson wrote:Nope, don't mind at all. Mike, I actually already helped out metalfred, but if anyone else still needs something urgently while the site is down, let me know!


Christine
I would love to get the drivers for Windows 7 and Mac Lion if possible.

Thank you
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Liam Kennedy

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  • Location: Pasadena, CA

Re: where the drivers ?????????????

PostTue Oct 30, 2012 9:04 pm

The web site is working for me right now BUT you have to wait 30 seconds or more before the drop-down boxes are populated after you select the O/S etc.

Direct link to Windows drivers for Intensity Shuttle USB3
http://www.blackmagicdesign.com/support ... lse&os=win

Mac (although no driver here... wonder if it is supported'?)
http://www.blackmagicdesign.com/support ... lse&os=mac
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3

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