Intensity Shuttle USB3

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
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MiNeM

  • Posts: 5
  • Joined: Sun Nov 04, 2012 10:02 am

Intensity Shuttle USB3

PostSun Nov 04, 2012 10:20 am

When installing the software windows 8 crashes :(

I have Windows 8 Pro

PC Specs:
Operating System
Microsoft Windows 8 Pro 64-bit
CPU
AMD FX-8120 39 °C
Zambezi 32nm Technology
RAM
4.00 GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
ASUSTeK Computer INC. Crosshair IV Formula (AM3) 52 °C
Graphics
AMD Radeon HD 7970
Hard Drives
559GB Western Digital WDC WD6000HLHX-01JJPV0 ATA Device (SATA) 47 °C
Optical Drives
HL-DT-ST DVDRAM GH24LS50 SCSI CdRom Device
Audio
AMD High Definition Audio Device
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MiNeM

  • Posts: 5
  • Joined: Sun Nov 04, 2012 10:02 am

Re: Intensity Shuttle USB3

PostTue Nov 06, 2012 12:56 pm

No Support? :(
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badsmile

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  • Joined: Tue Nov 06, 2012 1:49 pm

Re: Intensity Shuttle USB3

PostTue Nov 06, 2012 1:55 pm

i have the same problem:-(

os: Windows 8 Pro (x64)
cpu: intel i7 920
chipset: intel EX58
USB 3.0 PCIe Card: Renesas µPD720200 driver 2.1.39.0
Software: Desktop Video 9.6.6 for Windows

Error:

BSOD

DPC_WATCHDOG_VIOLATION

Edit:
i have created a "request" i think everyone with the same problem should do the same

http://www.blackmagicdesign.com/support ... lse&os=win
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bryanwashington

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  • Joined: Fri Sep 07, 2012 3:22 am

Re: Intensity Shuttle USB3

PostTue Nov 06, 2012 11:21 pm

Try installing .NET 4.5 and see if that helps. I had the same issue with windows 8 and immediately went back to windows 7. Then, windows 7 wasn't playing nice. I have 2 intensity shuttles Intel sandybridge laptop with the Intel usb 3 eXtensible host controller. They run only after installing .NET 4.0 client profile and then .NET 4.5. I have some ideas why but am not sure why this was the case. Give it a try and let us know if that works.
Best of luck to you,
Bryan
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badsmile

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Re: Intensity Shuttle USB3

PostWed Nov 07, 2012 7:32 am

"Windows 8 and Windows Server 2012 include the .NET Framework 4.5, so you do not have to install it separately on those operating systems. "

http://msdn.microsoft.com/en-us/library/5a4x27ek.aspx
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Micah Stroud

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  • Joined: Sat Nov 17, 2012 9:06 pm
  • Location: California, USA

Re: Intensity Shuttle USB3

PostSat Nov 17, 2012 9:24 pm

I'm sad to say that I have the .NET Framework 4.5 installed and it makes no difference on my system. Plugging in the Intensity Shuttle at any time causes a BSOD very quickly.

Considering how well things worked in Win7, this Intensity Shuttle must be very, very finicky about the systems it runs on. I suppose next time I shop for a capture solution I'll have to look for something a bit more tolerant.
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Riekelt Goucem

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  • Joined: Fri Nov 16, 2012 10:28 am

Re: Intensity Shuttle USB3

PostMon Nov 19, 2012 8:16 pm

I have Windows 8 Pro too, and an Asus U3S6 (WITH NEC I/O CONTROLLER). I found a way around, see code below. My motherboard has a Asmedia controller, so that thing is not compatible to use with the shuttle. If I connect the shuttle ot the motherboard directly, it blue-screens. Hence why I use the U3S6

Code: Select all
Try to have the USB cable disconnected from your PC.
Deïnstall your drivers via Program and Features in the control panel.
Wait a minute,
Install the drivers again. (From stationdrivers.com, in the [url]http://www.blackmagicdesign.com/media/1388093/USB3_Readme_Before_You_Install.pdf[/url]. I used the most recent ones.
Plug your cable in. If the Blackmagic Design logo shows on your screen, everything's okay. If not, install the drivers again while the BMIS is plugged in.
If you shut down your PC, you have to do this over again. I haven't tried to skip the de-install re-install thing again, that last step was present for me just this morning.


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