No Analog Video output on Intensity Shuttle USB 3.0

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Khushnood Alam

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No Analog Video output on Intensity Shuttle USB 3.0

PostTue Sep 16, 2014 1:55 pm

* Problem:
Intensity Shuttle USB connects to PC via USB 3.0, has HDMI out but there is no analog video our audio out available on any port except HDMI.

* System Specification:
- Asus Z87 Plus (listed in recommended motherboards by BM)
- Intel Core i5-4570 @ 3.2GHz
- 8 GB Memory
- Microsoft Windows 7 Ultimate x64
- Intensity Shuttle USB 3.0

* BM Control Panel Settings Screenshot:


* Troubleshooting performed:
1- Ran USB Host controller utility which says "Failed to acquire firmware version" but still HDMI out is available. While there is only eXtensible Host controller not renesas host controller in device manager.
2- Set output processing to "HD to SD Letterbox"
3- Tried every available option for "Input processing"
4- Re-installed and upgraded BM Desktop Video (From supplied version 9.9 to 10.1.1)
5- Connected onto different USB 3.0 ports
6- Installed external USB 3.0 Hub (VIA USB 3.0) but no luck with renesas host controller.

Can anyone recommend any further suggestions?

P.S. Our requirement is to have HDMI out (720p) with Composite out (576i, PAL) available at same time while working with HD source in playback mode (Not capturing mode).
Attachments
BMD Intensity Shuttle Settings.PNG
BM Intensity Shuttle USB 3.0 control panel settings
BMD Intensity Shuttle Settings.PNG (29.45 KiB) Viewed 2914 times
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Mike Squires

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostThu Sep 18, 2014 3:48 pm

That's odd, as it works fine with mine.
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Khushnood Alam

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostThu Sep 18, 2014 5:43 pm

Only thing i'm more worried about is that Asus Z87 Plus is listed in recommended motherboards by BlackMagic but still it has no renesas usb host controller but eXtensible host controller :?: and more on that it is working on HDMI out :?
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Khushnood Alam

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostThu Sep 18, 2014 5:49 pm

Mike Squires wrote:That's odd, as it works fine with mine.


Well, let me clear one more fact i'm doubtful is

"whether or not Intensity Shuttle or Pro produce HDMI out (1280x720p) simultaneously with Composite/S-Video out (720x576i PAL) while down-conversion is set to work?"
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Mike Squires

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostSun Sep 21, 2014 7:32 am

Khushnood Alam wrote:
Mike Squires wrote:That's odd, as it works fine with mine.


Well, let me clear one more fact i'm doubtful is

"whether or not Intensity Shuttle or Pro produce HDMI out (1280x720p) simultaneously with Composite/S-Video out (720x576i PAL) while down-conversion is set to work?"


For me, it works (though I'm NTSC, not PAL). HD out via HDMI, and downcoverted SD out via composite.
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Adam Simmons

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostMon Sep 22, 2014 10:52 am

Are you sure the HDMI is going out as HD? When I turn on down-convert my HDMI starts outputting SD along with the Composite output, and if I don't turn on down-convert I only get HD out through HDMI and nothing through composite
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Khushnood Alam

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostMon Sep 22, 2014 11:00 am

Adam Simmons wrote:Are you sure the HDMI is going out as HD? When I turn on down-convert my HDMI starts outputting SD along with the Composite output, and if I don't turn on down-convert I only get HD out through HDMI and nothing through composite


Thank you for clarification of setting "down-conversion" to get Analog video out working.

Yes, HD out is definitely 1280x720 50 Hz but somehow I couldn't get any of analog video out. Even I've upgraded desktop video to 10.2.1 and every possible "Set default video standard" options.

Can you share what settings are working for you?
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Adam Simmons

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostMon Sep 22, 2014 11:07 am

What I meant was when you turn on the down-convert the HDMI output will also be set to SD. The only way to get an SD signal when using an HD output is to turn on the down-convert, this then makes the output through HDMI and Component also SD
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Khushnood Alam

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostMon Sep 22, 2014 11:12 am

Very well.

This is not what I thought when buying Intensity Shuttle. I wanted to have 720p out through HDMI out while 576i SD out through Composite out.

I'll test this too. Apparently this doesn't produce any effect on go. May be it requires system restart.
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Adam Simmons

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostMon Sep 22, 2014 12:37 pm

You shouldn't have to restart the computer, just the software you are using
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years
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Khushnood Alam

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostThu Sep 25, 2014 8:36 am

As basic requirement of shuttle USB 3.0 is to have Renesas USB host controller to work.

I just managed to test it on someones Dell Inspiron N5510 which has Renesas eXtensible USB Host Controller but still only HDMI out but NO Analog A/V out on all ports even down-conversion was set.

Screenshot of same is here;https://www.dropbox.com/s/lwheunojl3smgk1/Black%20magic%20settings%20renesas%20eXtensible.PNG?dl=0
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Adam Simmons

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Re: No Analog Video output on Intensity Shuttle USB 3.0

PostThu Sep 25, 2014 12:09 pm

What version of Windows is the Dell machine using? By the look of things it isn't using a Renesas driver, but a Microsoft one which would imply it's using Windows 8/8.1.

You should try sending the unit back to get it checked over to make sure it's not faulty
DVC Built Clevo P775DM3-G Laptop with UHD screen, 7700K CPU@4.9Ghz, Geforce GTX 1060 6GB GPU, G-Sync UHD screen, 500GB M.2 Primary, 1x 480GB SSD, 1x1TB M.2, 1x 2TB Video drives.
Building Bespoke Video Editing systems for over 16 years

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