Tue Jul 11, 2017 1:48 am
Hello all, as we move to the next phase of DaVinci Resolve 14 public beta we have opened this sub-forum specifically for beta feedback. To offer the best opportunity for us to reproduce your reports please review the information below.
Please report which specific version of Resolve you have tested with. v14 is not enough detail. You need to provide the exact version string, such as 14.0.039. This can be found from the DaVinci Resolve menu in the ‘About DaVinci Resolve’ window.
You should also report the exact OS version, hardware platform, number of and type of GPUs being used, storage type and other setup specific details. Many users add this information to their forum signature. This can be done in the Forum’s ‘User Control Panel’.
When reporting your issue, be as detailed as you can with steps to reproduce the problem. Post online a screen shot or phone video of the issue if that helps explain.
If you don’t have permission to post images yet, you can also place these in shared download storage locations, Dropbox, OneDrive, Google Drive etc. and provide a link so that other users can see your description and the video. Recent joiners to the forum may need to be inventive with their path descriptions, like removing the / e.g. https http://www.dropbox.com sh AADZMK3dEV2t9CZDW-ca?dl=3
If you encounter consistent crashing, it’s likely we will need all of the above information and also a special DaVinci Resolve log file you can create and post online.
The “CaptureLogs” application is installed in all DaVinci Resolve systems (except Apple App store versions). If you have a repeatable crash please follow these instructions.
1) Restart DaVinci Resolve
2) Select the help menu and then select ‘Create diagnostics log on desktop’
3) Post the log or a link to it on a new thread with a description of the steps to reproduce the crash.
Often, your project export could be useful too as you might have a specific workflow setting that exposes an issue. You can export and share a simplified version of your project. You can follow the instructions below in order to export your project.
1) Restart DaVinci Resolve
2) Use the Resolve File menu, then select ‘Export Project'
thank you
Peter
Please report which specific version of Resolve you have tested with. v14 is not enough detail. You need to provide the exact version string, such as 14.0.039. This can be found from the DaVinci Resolve menu in the ‘About DaVinci Resolve’ window.
You should also report the exact OS version, hardware platform, number of and type of GPUs being used, storage type and other setup specific details. Many users add this information to their forum signature. This can be done in the Forum’s ‘User Control Panel’.
When reporting your issue, be as detailed as you can with steps to reproduce the problem. Post online a screen shot or phone video of the issue if that helps explain.
If you don’t have permission to post images yet, you can also place these in shared download storage locations, Dropbox, OneDrive, Google Drive etc. and provide a link so that other users can see your description and the video. Recent joiners to the forum may need to be inventive with their path descriptions, like removing the / e.g. https http://www.dropbox.com sh AADZMK3dEV2t9CZDW-ca?dl=3
If you encounter consistent crashing, it’s likely we will need all of the above information and also a special DaVinci Resolve log file you can create and post online.
The “CaptureLogs” application is installed in all DaVinci Resolve systems (except Apple App store versions). If you have a repeatable crash please follow these instructions.
1) Restart DaVinci Resolve
2) Select the help menu and then select ‘Create diagnostics log on desktop’
3) Post the log or a link to it on a new thread with a description of the steps to reproduce the crash.
Often, your project export could be useful too as you might have a specific workflow setting that exposes an issue. You can export and share a simplified version of your project. You can follow the instructions below in order to export your project.
1) Restart DaVinci Resolve
2) Use the Resolve File menu, then select ‘Export Project'
thank you
Peter
DaVinci Resolve Product Manager