All videos black after installing Resolve 16

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RazzBarlow7

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All videos black after installing Resolve 16

PostTue Apr 16, 2019 7:47 pm

I have been using Resolve 15 for about 3 months. I upgraded? to Resolve 16 and now all my video clips and thumbnails are black. Audio track is there and seems right, but just a stream of black for every clip. When I render anything, it just gives me a solid green screen. Is there a setting or something I'm missing.
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Rohit Singhal

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Re: All videos black after installing Resolve 16

PostWed Apr 17, 2019 2:49 am

Does it happen with specific projects? Can you post the logs and projects please?
Do you have render cache ON?

Please review - viewtopic.php?f=21&t=71894
Rohit Singhal
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RazzBarlow7

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Re: All videos black after installing Resolve 16

PostWed Apr 17, 2019 2:31 pm

Rohit Singhal wrote:Does it happen with specific projects? Can you post the logs and projects please?
Do you have render cache ON?

Please review - viewtopic.php?f=21&t=71894

No, it happens with all projects. Old projects and new with freshly imported video.

I attempted to attach the logs, but the forum software is not letting it go through for some reason. If you provide an email address, I can send the logs and the project I am currently working on.

I had render cache off, but after reading your post, I tried it in "Smart" mode and no luck.

I am using Resolve version 16.0.0B.017
I am using Windows 10/64
Running an AMD FX8350 Processor with 32MB RAM, Radeon RX580 GPU
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JustinJohnson

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Re: All videos black after installing Resolve 16

PostWed Apr 17, 2019 2:45 pm

I believe I am having the same issue. And I saw someone else on the boards report the same. All appear to be ATI Video cards..specifically the RX570/RX580 so far from what I see

Tried a full Windows 10 re-install and fresh up to date drivers too.

Diagnostic logs.
https://drive.google.com/open?id=1A9FFJ ... 5Vd_pKCP-r
Attachments
DR16_Footage.png
DR16_Footage.png (235.91 KiB) Viewed 2526 times
Resolve Studio 16 Beta 1
Windows 10 Pro 1903 (OS Build 18362.53)
32 Gigs of ram
AMD 2700X 3.60 GHz
ATI RX 570 8GB
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Julian Böhme

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Re: All videos black after installing Resolve 16

PostWed Apr 17, 2019 4:18 pm

I have the same problem.
Resolve display problem.png
Resolve display problem.png (534.24 KiB) Viewed 2518 times


Windows 10 with AMD RX580.
I installed the latest graphics drivers (Radeon Adrenalin 19.4.1).
A restart of Resolve fixes the problem most of the times.

Resolve Log:
https://ufile.io/xrezd3fj
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Levis95l

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Re: All videos black after installing Resolve 16

PostWed Apr 17, 2019 9:08 pm

I have the same problem.
RX480 and graphics drivers 19.4.2.
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Dwaine Maggart

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Re: All videos black after installing Resolve 16

PostThu Apr 18, 2019 2:33 am

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
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Levis95l

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Re: All videos black after installing Resolve 16

PostThu Apr 18, 2019 8:49 am

Here are my logs and system info:
dropbox [dot] com/sh/rs4vwfppqopjj01/AABDaVlHZGl8o-vniOOcF6PXa?dl=0

Good thing I checked the .nfo-file before sending - the first one was in Finnish. :D I changed my system language and now it seems to be in English.
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Dwaine Maggart

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Re: All videos black after installing Resolve 16

PostThu Apr 18, 2019 7:03 pm

Try the Radeon 19.3.2 driver, instead of your current 19.4.2 driver.
Dwaine Maggart
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GregGreenhaw

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Re: All videos black after installing Resolve 16

PostThu Apr 18, 2019 9:52 pm

I'm getting the same issue as well. It will display the thumbnails but wont play the video.
Attachments
DaVinci-Resolve-logs-20190418-174703.tgz
(131.81 KiB) Downloaded 42 times
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Dwaine Maggart

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Re: All videos black after installing Resolve 16

PostThu Apr 18, 2019 10:21 pm

@Greg: Remove the 5870 card and connect the display(s) to the GTX980 card. If the GTX980 is not Mac EFI BIOS flashed, you won't see the first part of the boot up process, but as soon as macOS kicks in, the display should work.
Dwaine Maggart
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JustinJohnson

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Re: All videos black after installing Resolve 16

PostFri Apr 19, 2019 12:14 am

Dwaine Maggart wrote:Try the Radeon 19.3.2 driver, instead of your current 19.4.2 driver.


The first run had the same issue..but after re-starting Resolve it appears to be working now. Will test more tonight.

Edit:
Nope. Decided to just try again... and all corrupted thumbnails and black viewports again.

Thank you.
Resolve Studio 16 Beta 1
Windows 10 Pro 1903 (OS Build 18362.53)
32 Gigs of ram
AMD 2700X 3.60 GHz
ATI RX 570 8GB
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Shrinivas Ramani

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Re: All videos black after installing Resolve 16

PostMon Apr 22, 2019 9:30 am

Justin,

To check if it has something to do with the hardware. could you try turning off "Decode H.264/H.265 using hardware acceleration" ?

If that shows a difference, could you grab and link a Windows system info file for us?

Thanks
Shrinivas
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JustinJohnson

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Re: All videos black after installing Resolve 16

PostMon Apr 22, 2019 2:54 pm

Shrinivas Ramani wrote:Justin,

To check if it has something to do with the hardware. could you try turning off "Decode H.264/H.265 using hardware acceleration" ?

If that shows a difference, could you grab and link a Windows system info file for us?

Thanks
Shrinivas


I created an empty project and added a generated solid color. No display.

Turned off Decode... It showed up... added a piece of GH5 footage.. it worked.... then checked the box again... no longer works, as expected. Excellent... unchecked the box...still doesn't work... created new project... still doesn't work... rebooted.. still doesn't work. So now either way..box checked/unchecked it displays nothing.

Just went back in to project try and backup the project to send to you..and with it unchecked, it's working. Will continue to see if it is stable without the Decode box checked.

Edit:
Just crashed the video drivers.

Here is the info file.
https://drive.google.com/open?id=1E_FZy ... zqePEAdwzQ

Latest Diagnostic
https://drive.google.com/open?id=1X0AXR ... O24vuTZCS9
Resolve Studio 16 Beta 1
Windows 10 Pro 1903 (OS Build 18362.53)
32 Gigs of ram
AMD 2700X 3.60 GHz
ATI RX 570 8GB
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GregGreenhaw

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Re: All videos black after installing Resolve 16

PostMon Apr 22, 2019 4:05 pm

Dwaine Maggart wrote:@Greg: Remove the 5870 card and connect the display(s) to the GTX980 card. If the GTX980 is not Mac EFI BIOS flashed, you won't see the first part of the boot up process, but as soon as macOS kicks in, the display should work.


Wasn't there a benefit to having a dedicated card for resolve and a separate card for the os? Or has that functionality been removed? Or is it a settings change?
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Dwaine Maggart

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Re: All videos black after installing Resolve 16

PostTue Apr 23, 2019 2:57 am

There is not much benefit, with a decent GPU.

And that GUI card actually is a detriment to Resolve performance.
Dwaine Maggart
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Mark Armistead

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Re: All videos black after installing Resolve 16

PostWed Apr 24, 2019 9:23 pm

I've been having the same issue with various camera sources, one big difference to the previous posters, I'm on MacOS.

The first time it happened was when I was playing about with some CineDNG stacks, restarted the resolve seemed to cure it for a bit. Currently seeing random blackouts but doesn't seem to be consistent, or dependant on which camera source of codec.
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Bob Roberts

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Re: All videos black after installing Resolve 16

PostSat Apr 27, 2019 2:06 am

same with me rx480 card. fixes itself when i close davinci and open it 2nd time.
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JustinJohnson

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Re: All videos black after installing Resolve 16

PostFri May 03, 2019 5:54 am

Just got a notification of new drivers for AMD... 19.4.3. So far they have worked the best for me. The only crash I got was on a clip I tried to stabilize. And this time at least I got a Problem Report for DaVinci Resolve pop up request. When I re-opened, the stabilize worked.
Resolve Studio 16 Beta 1
Windows 10 Pro 1903 (OS Build 18362.53)
32 Gigs of ram
AMD 2700X 3.60 GHz
ATI RX 570 8GB
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kiterider

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Re: All videos black after installing Resolve 16

PostSun May 05, 2019 3:25 pm

I have the same problem. I'm using a rx590 GPU, 2700x cpu,& windows 10 pro . I did a clean install of windows installed the latest drivers, no luck, uninstalled with DDC, and then installed almost every one from 19.1.1 on up. Still no luck. Super frustrating, considering I built this pc just for Resolve.. :roll:

Update: OK I installed AMD driver 19.4.1 and deleted my non working project and created a new one and it's working right now.... Hopefully when the "official" version is released these bugs will be fixed. Mark.
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habibadm

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Re: All videos black after installing Resolve 16

PostFri Jun 21, 2019 9:28 pm

Im having this exact same problem. Running an RX 580. Restarting it only worked twice out of the many many times. If I leave the pc and come back to it say 10 minutes after, the pc freezes and I have to restart. What gives? will try driver 19.4.1 as suggested.

EDIT: NO such luck with the older driver. Is this a Resove v16 only issue or has it happened with v15 also?
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jacksonmathey

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Re: All videos black after installing Resolve 16

PostSun Jun 23, 2019 2:52 pm

I have been having the same issue, windows 10 running a rx 570. Everything seems to work fine if I install resolve 15 but in resolve 16 all thumbnails show video noise and the monitor shows notyhing but black video. Curious to see what the fix ends up being.
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Peter Chamberlain

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Re: All videos black after installing Resolve 16

PostMon Jun 24, 2019 2:11 am

This looks like an AMD driver issue. Can you see what version you have, try the latest, if that doesn't work report the specific ones you tested.
DaVinci Resolve Product Manager
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jacksonmathey

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Re: All videos black after installing Resolve 16

PostMon Jun 24, 2019 2:56 am

Peter Chamberlain wrote:This looks like an AMD driver issue. Can you see what version you have, try the latest, if that doesn't work report the specific ones you tested.


Thanks yes forgot to mention, Radeon Software Version is 19.6.2
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Mario Kalogjera

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Re: All videos black after installing Resolve 16

PostMon Jun 24, 2019 9:55 am

I experience similar woes with rx 580 and 19.6.2 in windows 10. Fuji x-t3 h 265 footage as well as xavc or GH5 footage, all 10-bit, play well (i.e. real time, no glitches) hw decoded in r16, but other h265 media either generate indestinctive multicolor pattern or media offline then usually crash Resolve ( example: those Exodus and Life of Pi or official Samsung HDR mp4 demos)... Also, a Sony h265 HDR demo does play, but colors are weird with purple squared blotches. Of course all those files play great hw decoded in a stand-alone player...

Also it takes a long time between loading a project and showing video in the viewer, sometimes crashing Resolve.

Sent from my GM 5 Plus d using Tapatalk
Asus Prime X370-Pro, Ryzen 1600X @4GHz, 32 GB G.Skill AEGIS DDR-4 3000MHz, Asrock Phantom Gaming RX 580 8GB, 120 GB system SSD, Media storage - "Always in motion is it", Windows 10 Pro+Resolve Studio 15.3+Fusion Studio 9.0.2
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AD2408

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Re: All videos black after installing Resolve 16

PostWed Jun 26, 2019 10:46 am

Any news on this one? Out of nowhere the thumbnails started to go haywire but the playback at least worked. Suddenly it's impossible to play anything on my device in Resolve. Tried Beta 2 3 4, Drivers 19.1.1, 19.4.x 19.5.2., 19.6.2.
The 16 Beta ran so well on my PC, if there is any workaround or update on this please let us know, I need to finish this project and I don't want to dig out an Intel/Nvidia Workstation for ther last 10%.
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wd60xxx

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Re: All videos black after installing Resolve 16

PostWed Jun 26, 2019 11:51 pm

I'm having the same problem with V.16...

*edit* Now it's ok...!
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Mario Kalogjera

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Re: All videos black after installing Resolve 16

PostThu Jun 27, 2019 9:12 am

Mario Kalogjera wrote:I experience similar woes with rx 580 and 19.6.2 in windows 10. Fuji x-t3 h 265 footage as well as xavc or GH5 footage, all 10-bit, play well (i.e. real time, no glitches) hw decoded in r16,


Sorry, must correct myself, my claim above was misleading, the 10-bit XAVC and GH5 footage which are h.264, are not HW decoded...
Asus Prime X370-Pro, Ryzen 1600X @4GHz, 32 GB G.Skill AEGIS DDR-4 3000MHz, Asrock Phantom Gaming RX 580 8GB, 120 GB system SSD, Media storage - "Always in motion is it", Windows 10 Pro+Resolve Studio 15.3+Fusion Studio 9.0.2
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AD2408

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Re: All videos black after installing Resolve 16

PostSun Jun 30, 2019 7:14 am

wd60xxx wrote:I'm having the same problem with V.16...

*edit* Now it's ok...!


Hi David, did you do anything to solve the issue? I highly recommend you to prepare for possibly moving your project until this is fixed. I've had the same issue, it went away at first but now I can't use Resolve 16 AT ALL, after rebooting had solved the issue at first. Now have to use a workstation somewhere else, move the whole project there just because I couldn't edit anymore on my personal rig.
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Re: All videos black after installing Resolve 16

PostTue Nov 12, 2019 11:15 am

Hi,

i have the same issue with a brand new RTX 2060 Nvidia card.
I created a fusion output for an animation under former GPU AMD RX 560 and yesterday i upgraded my GPU to nVidia RTX2060. All imported clips are black/blank.

I tried to relink them but without success. Resolve relinks them hardly even if it says it can find them on the same directory as before.

I just updated DaVinci Resolve 16 to 16.1.1.

Is there a way to relink/refresh clips in media panel successfully ?
now nothing play in my animation as it is empty. Even a single image (not a mov or video) is not displayed.

regards
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Dwaine Maggart

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Re: All videos black after installing Resolve 16

PostWed Nov 13, 2019 1:12 am

Install NVIDIA Studio driver 431.86.

Look at clips in the Media page Media Storage area. If you select clips there, are they black in the Viewer?
Dwaine Maggart
Blackmagic Design DaVinci Support

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