Video imports but is black with broken thumbnails and audio

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joelmoore

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Video imports but is black with broken thumbnails and audio

PostMon Jun 10, 2019 9:35 am

My System:
MSI B450-A Pro
AMD Ryzen 7 2700
Radeon RX580 8gb
Windows 10

Everything but Resolve is running fine. No issues with other programs. I have been using Resolve for several projects when last night I got an alert from Windows Security saying it had prevented divincipaneldaemon.exe from accessing public networks. I didn't think anything of it until I had this issue. When I try to import mp4 video AND when I open projects from before the problem started now the video doesn't appear to be recognized in the timeline and it's black in the previewer. The timeline thumbs look like like B&W snow on an old TV with some random pixels of color interspersed.

I changed the settings in Windows to allow the file to access any network and I don't know if that solved the problem but I was able to work on a project last night. Just now I am trying to start a new project and am having the issue again. So I went to see if the setting had changed but it did not. So I don't think it is related and last night was a fluke perhaps. IDK. :(

I tried also to reopen a couple projects that never had the problem and now they have the problem too. So it's not just a failed import. But I don't know what to do. I don't see anyone else having this problem.

Please advise.
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Peter Chamberlain

Blackmagic Design

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 10, 2019 10:44 am

Are you on beta 4?
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 10, 2019 10:59 am

I included some images for reference. Thanks.
Attachments
Annotation 2019-06-10 044907.png
Windows Defender - multiple instances of paneldaemon
Annotation 2019-06-10 044907.png (32.77 KiB) Viewed 1348 times
Annotation 2019-06-10 044657.png
Timeline
Annotation 2019-06-10 044657.png (18.11 KiB) Viewed 1348 times
Annotation 2019-06-10 055638.png
Version
Annotation 2019-06-10 055638.png (480.98 KiB) Viewed 1348 times
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostSun Jun 16, 2019 10:10 pm

Bump - still broken
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Steve Alexander

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 17, 2019 11:28 am

Try updating to beta 4. Might make a difference (you never know). Your screen capture shows that you are running an earlier beta (build should be at least 033).
Resolve Studio 16.1b3 | Fusion Studio 16.1b3 | Win 10 Pro (1903) | i9-7940x, P4000 (431.86, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) i7-6600, M1000M (2GB VRAM), 32GB RAM, SSD OS, M.2 scratch, T3 external
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 17, 2019 1:16 pm

Updated to latest. Problem persists.
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Annotation 2019-06-17 081405.png
Annotation 2019-06-17 081405.png (809.85 KiB) Viewed 1318 times
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BuckHIcks

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 17, 2019 2:30 pm

Joel I am running 16 Beta on 4 different computers and I have had that same problem on two of my workstations both of which run AMD cards. One is the 560 and the other is the 580. I had to do a lot of uninstalling and reinstalling of the AMD drivers to get it to work correctly.

It was one of those situations where I was doing so many things that I am not sure exactly which step fixed it but the thing that I did on both computers around the time that i got it to render thumbnails and video correctly was to use DDU to remove the latest AMD drivers (19.5.2 brand new at the time) and re-install the prior release (19.5.1). On the rare occasion that the thumbnails brake again (rare on 5.1) I can reboot and that would take care of it each time. Prior to that I couldn't get thumbnails or video to show correctly no matter how much rebooting or reinstalling I did.

So although I can't be 100% sure it seemed that the 19.5.2 drivers were the problem and just uninstalling with AMD's uninstaller didn't fix it. I had to use DDU to get rid of it completely. And I am now running 6.1 and I don't think I have had an issue with it since.
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostMon Jun 17, 2019 4:49 pm

@Buck Thanks for that info. I went into preferences and setup a new media storage location and then restarted Resolve and was able to import a video that did show video and thumbnails correctly. So for a minute I thought maybe there was some issue with the hard drive that the original media storage location was set to use. But when I closed and re-opened Resolve it went back to being broke again while using the new location on a different HD. I'm going to try to re-install the RX580 drivers now to see if that makes any difference. This is frustrating because I built this AMD machine specifically to run Resolve as I'm trying to get out of the MAC world.
Attachments
Annotation 2019-06-17 114609.png
Broken again after closing/reopening
Annotation 2019-06-17 114609.png (266.74 KiB) Viewed 1312 times
Annotation 2019-06-17 083327.png
It was working after I added the new media storage location
Annotation 2019-06-17 083327.png (456.26 KiB) Viewed 1312 times
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostSun Jun 23, 2019 5:39 pm

Resolve will not open now. It gets stuck "loading waveform". I have to kill the process with task manager. I rolled back the RX580 driver but that doesn't make any difference. I was going to just reinstall the previous version I had running but the website is trying to get me to signup again. I don';t know what to do. Please advise.
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostSun Jun 23, 2019 6:04 pm

I completely removed the Radeon Drivers using DDU in safe mode and then downloaded an older version (Radeon Software Version 19.1.1) and now Resolve opens and at least for now my video has come back to life. All later driver versions cause the original problem FYI.
Attachments
Annotation 2019-06-23 130313.png
Problem fixed w/Driver Version 19.1.1
Annotation 2019-06-23 130313.png (898.26 KiB) Viewed 1273 times
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AD2408

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Re: Video imports but is black with broken thumbnails and au

PostWed Jun 26, 2019 10:32 am

Having exactly the same problem, started randomly on a newer driver. Occasionally worked for a few reboots but now nothing is bringing it back. Not even the 19.1.1 driver.
Has the issue come back on your system yet?
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joelmoore

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Re: Video imports but is black with broken thumbnails and au

PostWed Jun 26, 2019 9:42 pm

Adrian, did you use DDU to remove the bad driver? You have to use it to do a full low-level driver delete. Download 19.1.1 to your desktop as you have to unplug internet and enter safe mode when using DDU. Just opened Resolve to test it's still working for me and, yes it is. Hope that helps. https://www.wagnardsoft.com/
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AD2408

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Re: Video imports but is black with broken thumbnails and au

PostSun Jun 30, 2019 7:10 am

joelmoore wrote:Adrian, did you use DDU to remove the bad driver? You have to use it to do a full low-level driver delete. Download 19.1.1 to your desktop as you have to unplug internet and enter safe mode when using DDU. Just opened Resolve to test it's still working for me and, yes it is. Hope that helps. https://www.wagnardsoft.com/


Thanks for the suggestion but I've already tried that, even the WHQL driver Windows 10 immediately installs (if you don't disable it) doesn't work. At this point, I've tried so many drivers that I think BlackMagic should (and hopefully already did) take a very close look at how their software interacts with AMD (drivers) on Polaris.
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bikelike

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Re: Video imports but is black with broken thumbnails and au

PostSun Jul 28, 2019 12:25 pm

I had the same issue on Win10 with the latest Radeon WX 4100 driver, downgraded to 24.20.13028.22 and now it's normal.

I had a lot of troubles with this card in general. It simply does not work with video within Lightroom: full system crashes all the time. Also sleep function is not healthy.
i5 9600K overclocked to 4.70GHz
AMD Radeon Pro WX 4100
MSI MAG Z390 TOMAHAWK mobo
16 GB Corsair Vengeance LPX 2666 (soon 32GB)
Windows 10 1809 built 17763.615
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bikelike

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Re: Video imports but is black with broken thumbnails and au

PostWed Jul 31, 2019 5:02 am

However Resolve 16 keeps causing system crash, so I went back to 15.
i5 9600K overclocked to 4.70GHz
AMD Radeon Pro WX 4100
MSI MAG Z390 TOMAHAWK mobo
16 GB Corsair Vengeance LPX 2666 (soon 32GB)
Windows 10 1809 built 17763.615
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Peter Chamberlain

Blackmagic Design

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Re: Video imports but is black with broken thumbnails and au

PostWed Jul 31, 2019 12:58 pm

bikelike wrote:However Resolve 16 keeps causing system crash, so I went back to 15.


Could you review this and provide details so we could try to assist?
viewtopic.php?f=21&t=90190
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hyyz17200

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Re: Video imports but is black with broken thumbnails and au

PostSat Aug 10, 2019 9:16 pm

I have solved it yesterday. I am not sure if it works for everybody.

1.DDU to uninstall gpu driver and turn on Windows driver pushing in DDU
2.Reboot and wait for Windows pushing driver, can also manually check update in Device Manager if no automatic pushing
3.Reboot and DR16 should be fine, run it to check
4.Download driver from AMD and install it directly, DR16 can work with new driver. (Mine is newest recommend version 19.5.2)

So my finding is install older version (should better with windows pushing version) and update without uninstall older version should be fine.

I tried DDU and install new 19.x.x driver, none of them can works. (including 19.7.5 / 19.5.2 / 19.4.x / 19.1.1 / 18.10.1)

I am afraid pervious posts can solve it by install some versions is not the key. At least to me I can run with 19.5.2 and not too. Just depends on if I cleanned windows driver.

I have tested DR16 for editing and grading with reboots many times, very stable without any crash or black thumbnail. I think it is done.

I hope this can help. Anyone who overcome it can leave comments.
RX580 8G
Threadripper 1950x OC 4ghz
Asrock X399 Tachi
4x8G DDR4 3200
Windows 10 Pro 1903
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bikelike

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Re: Video imports but is black with broken thumbnails and au

PostSat Aug 10, 2019 10:27 pm

hyyz17200 wrote:
I hope this can help. Anyone who overcome it can leave comments.
So I uninstalled using DDU and just let windows install a driver, all right? Then, when I startup R16, it says it cannot find an OpenCL capable CPU, so for me it stops. Unless I install the latest driver, and then I am back to the pixel problem.

BTW the official 16 gives the same problem :-(
i5 9600K overclocked to 4.70GHz
AMD Radeon Pro WX 4100
MSI MAG Z390 TOMAHAWK mobo
16 GB Corsair Vengeance LPX 2666 (soon 32GB)
Windows 10 1809 built 17763.615
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bikelike

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Re: Video imports but is black with broken thumbnails and au

PostSun Aug 11, 2019 7:01 pm

Peter Chamberlain wrote:Could you review this and provide details so we could try to assist?
viewtopic.php?f=21&t=90190

I added my system setup to my signature. Is that enough for now? The broken thumbnail issue is back in 16.
Attachments
2019-07-28.png
broken thumbnail and same thing on the timeline
2019-07-28.png (512.01 KiB) Viewed 921 times
i5 9600K overclocked to 4.70GHz
AMD Radeon Pro WX 4100
MSI MAG Z390 TOMAHAWK mobo
16 GB Corsair Vengeance LPX 2666 (soon 32GB)
Windows 10 1809 built 17763.615
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Mario Kalogjera

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Re: Video imports but is black with broken thumbnails and au

PostSun Aug 11, 2019 8:41 pm

bikelike wrote:
hyyz17200 wrote:
I hope this can help. Anyone who overcome it can leave comments.
So I uninstalled using DDU and just let windows install a driver, all right? Then, when I startup R16, it says it cannot find an OpenCL capable CPU, so for me it stops. Unless I install the latest driver, and then I am back to the pixel problem.

BTW the official 16 gives the same problem :-(


No. Don't choose the option in DDU to let Windows install the driver. Download the driver, let DDU clean up old drivers and install the downloaded drivers manually.
Asus Prime X370-Pro, Ryzen 1600X @4GHz, 32 GB G.Skill AEGIS DDR-4 3000MHz, Asrock Phantom Gaming RX 580 8GB, 120 GB system SSD, Media storage - "Always in motion is it", Windows 10 Pro+Resolve Studio 15.3+Fusion Studio 9.0.2
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bikelike

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Re: Video imports but is black with broken thumbnails and au

PostMon Aug 12, 2019 7:55 am

Mario Kalogjera wrote:No. Don't choose the option in DDU to let Windows install the driver. Download the driver, let DDU clean up old drivers and install the downloaded drivers manually.

Well, what happens when I remove the driver by DDU, at startup Windows has to install some basic driver in order to get an image on the screen, as far as I understand. From there I manually installed the ADM driver, but no success.
i5 9600K overclocked to 4.70GHz
AMD Radeon Pro WX 4100
MSI MAG Z390 TOMAHAWK mobo
16 GB Corsair Vengeance LPX 2666 (soon 32GB)
Windows 10 1809 built 17763.615
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Mario Kalogjera

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Re: Video imports but is black with broken thumbnails and au

PostMon Aug 12, 2019 9:46 am

bikelike wrote:
Mario Kalogjera wrote:No. Don't choose the option in DDU to let Windows install the driver. Download the driver, let DDU clean up old drivers and install the downloaded drivers manually.

Well, what happens when I remove the driver by DDU, at startup Windows has to install some basic driver in order to get an image on the screen, as far as I understand. From there I manually installed the ADM driver, but no success.


It installs some basic "VGA" driver (like in the od days) that makes desktop very slow and low res, otherwise it always tries to be smart and install some windows-bundled driver for the specific vendor/GPU...AFAIK...
Asus Prime X370-Pro, Ryzen 1600X @4GHz, 32 GB G.Skill AEGIS DDR-4 3000MHz, Asrock Phantom Gaming RX 580 8GB, 120 GB system SSD, Media storage - "Always in motion is it", Windows 10 Pro+Resolve Studio 15.3+Fusion Studio 9.0.2
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hyyz17200

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Re: Video imports but is black with broken thumbnails and au

PostWed Aug 14, 2019 11:39 pm

Mario Kalogjera wrote:
bikelike wrote:
hyyz17200 wrote:
I hope this can help. Anyone who overcome it can leave comments.
So I uninstalled using DDU and just let windows install a driver, all right? Then, when I startup R16, it says it cannot find an OpenCL capable CPU, so for me it stops. Unless I install the latest driver, and then I am back to the pixel problem.

BTW the official 16 gives the same problem :-(


No. Don't choose the option in DDU to let Windows install the driver. Download the driver, let DDU clean up old drivers and install the downloaded drivers manually.


I thought like you, do not let windows to install. But in my case, this doesn't work. I have to install AMD driver over the windows auto driver. Anyway, this just my solution.
This is still should be a problem to BMD or AMD. Because I do not see any other program issue with clean installed new driver. Hope they fix it soon.
RX580 8G
Threadripper 1950x OC 4ghz
Asrock X399 Tachi
4x8G DDR4 3200
Windows 10 Pro 1903
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hyyz17200

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Re: Video imports but is black with broken thumbnails and au

PostWed Aug 14, 2019 11:41 pm

bikelike wrote:
hyyz17200 wrote:
I hope this can help. Anyone who overcome it can leave comments.
So I uninstalled using DDU and just let windows install a driver, all right? Then, when I startup R16, it says it cannot find an OpenCL capable CPU, so for me it stops. Unless I install the latest driver, and then I am back to the pixel problem.

BTW the official 16 gives the same problem :-(



So my soultion may not work for you.
Windows pushing driver can run DR16 in my machine. Just make sure you install DR16 to default C drive. I get opencl fault before due to this.
RX580 8G
Threadripper 1950x OC 4ghz
Asrock X399 Tachi
4x8G DDR4 3200
Windows 10 Pro 1903

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