Getting error requesting to uninstall more recent version

Installed version 17 Beta, but it won't open after many tries, so i deleted it, thinking I can go back to the good 'ole 16, which used to work. But after installing 16, I get an error saying a newer version is installed, and to please uninstall it in control panel. I searched control panel under Black Magic, under DaVinci Resolve, and anything similar, but there is no evidence of an app or partial app under those names to delete. So I am stuck with neither 16 nor 17. Thank goodness I am not a serious user other than to edit YouTube videos in which I have other options. But I got used to the basics of DaVinci, and I kinda miss it. To compound things, on the scale of computer illiteracy with 10 being best, I'm at .003.If anyone is familiar with my situation and can help, it would be greatly appreciated.

[Peter Chamberlain]

Try installing beta 6 and if that doesn’t work review the FAQS fir details of how to capture logs and nfo and post.

Stan,

Sadly, you have to dive into the registry (at least, until 17b5) to be able to uninstall "Davinci Resolve":

(Considering that you already have performed the backups as per BMD's recommendations).

Code: Select all

From thw Windows Control Panel, uninstall the following:
-Blackmagic RAW Common Components
-Davinci Resolve Control Panels

Code: Select all

 Uninstall Davinci Resolve:
- In regedit (as an adminstrator), go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- Search for: Davinci Resolve
- Copy the value from "Uninstall string", it will be something like MsiExec.exe /X{...}
- (Edit:) Open an Elevated Command Prompt and paste and execute this command.

See the "two beautiful hand-colored pictures" I've pushed there to highlight the latter:
viewtopic.php?f=36&t=129456

Regards,
Eric

Never had to go into the registry to uninstall any version here.

Charles,

Once you've installed "Davinci Resolve" on a Windows computer, it doesn't appear in the Windows Control Panel so that you can't uninstall from there. Or does it?

You probably haven't noticed it as the problem arises only when you try to *downgrade* the software.

Yet, BMD recommends to uninstall previous versions before updating:
viewtopic.php?f=21&t=129873

Pre-Installation Note:
For those using DaVinci Resolve or DaVinci Resolve Studio on Windows, we strongly recommend uninstalling previous versions prior to installing 17 Public Beta 5 and higher versions. Going forward, all Fairlight, grading and editor keyboard firmware updates will be managed from the DaVinci Control Panels Setup utility.

That being said:
- I completely agree with Peter. 17 is the way to go, 17 is so great, probably even more than most of us could imagine! I know it, you know it, they probably all know it.
- If, for whatever reason, "Davinci Resolve" appears in the Windows Control Panel on your computer, please let us know as it creates a lot of pain for some of us.

No pun intended, just wishing the best for all of us,
Kind regards,
Eric

on the scale of computer illiteracy with 10 being best, I'm at .003.

Oooof! Solve that immediately. You should be able to build and maintain your own computer if you want to use software at Resolve's level.

DaVinci 17 Beta successfully installed! But when I click to open it up, it starts to load waveform, etc., then ends with a pop up from Davinci that says:
GPU Configuration Warning
"DaVinci Resolve is using Open CL for image processing because the installed NVIDIA driver does not support CUDA 11.0. Upgrade your NVIDIA driver for optimal performance. Alternatively you can manually select OpenCL processing mode to run in the current configuration."
Went to the NVIDIA website to open an account with them. But, there is nothing there to tell me what driver I should acquire that correlates with DaVinci Resolve. Then, according to the DaVinci pop up box, I can "manually select OpenCL." In the pop up box, there is an option to click "quit" and an option to click on "update configuration." When I click on update configuration, it gives a number of items in which I can change. However, i do not see one that says "processing mode." I feel that I am getting close to be able to use DaVinci again, I just need help in choosing how to manually select OpenCL processing mode. Thank you for all your help so far.

Stan,

Nvida drivers (no need for an account):
https://www.nvidia.com/Download/index.aspx

If one is available for your GPU, select a "Studio driver" in "Download type" for Davinci Resolve.

Regards,
Eric

Installed version 17 Beta, but it won't open after many tries, so i deleted it, thinking I can go back to the good 'ole 16, which used to work. But after installing 16, I get an error saying a newer version is installed, and to please uninstall it in control panel. I searched control panel under Black Magic, under DaVinci Resolve, and anything similar, but there is no evidence of an app or partial app under those names to delete. So I am stuck with neither 16 nor 17. Thank goodness I am not a serious user other than to edit YouTube videos in which I have other options. But I got used to the basics of DaVinci, and I kinda miss it. To compound things, on the scale of computer illiteracy with 10 being best, I'm at .003.If anyone is familiar with my situation and can help, it would be greatly appreciated.

When you say you “deleted” the program, how did you do that? In Windows there is a difference between properly “uninstalling” a program and “deleting” so it is unclear exactly what you did. If there is no entry in Control Panel then first reinstall 17, reboot, then if it still doesn’t launch you can uninstall through the Control Panel. But first make sure all USB peripherals except a wired keyboard and mouse are attached and if it will launch. If you can generate the log files as described above that would be helpful, as would posting you computer specs.

Mr. Templeman, for the deletion of what I thought was the deletion of DaVinci Resolve 17, it was at the "uninstall app" location, where I searched for anything under DaVinci Resolve and Black Magic. In uninstalling all those, I thought I got rid of everything pertaining to Resolve 17, at which point I could install 16, which worked before. Right now, I tried Mr. Eric's suggestion, and I did have a successful download of NVIDIA'S Graphics Driver Version 460.89, which was the driver that was downloadable after changing one option through Eric's suggestion, which is option "Studio Driver." Everything looked good, but when in the process, when NVIDIA was doing a "system check," alas, it came back saying NVIDIA Installer cannot continue/This NVIDIA driver is not compatible with this version of windows/This graphics driver could not find compatible graphics hardware."
Bogus! I was so close to getting DaVinci 17! But not being able to get 16 either, I'm stuck. But that's okay. I will uninstall 17 in the way that is acceptable (through the uninstall program on my computer), and in a few days, try to acquire 16 one more time. If that fails, then I have Windows Essential Movie Maker, but man, is that limited. In any event, I thing this is closed. I appreciate all the help and patience with my ignorance. Thank you.

Just came across this thread and I have a program recommendation for Windows users who want to perform consistent clean uninstalls and installs and also to keep your PC running smoothly:

Advanced SystemCare Pro

and

Uninstaller Pro

by IObit (IObit.com)


Best $35 bucks per year I've ever spent. I've been editing for 10 years and this is the number one suite of programs I use (you'll see many when you visit their site) to be able to keep my system reliable and to also CLEANLY uninstall previous versions of software before upgrading without having to go manually myself into the registry.

I actually just used it today without a hitch to uninstall before upgrading to Beta 6; and the SystemCare Scan perform every night when shutting down for the day.

Happy editing!

Sent from my XT1585 using Tapatalk

Bryant, how does this app know how to uninstall everything related to Davinci Resolve 17 (even the things that are not seen in my uninstall program but still might be related to DaVinci)? What does one "feed" the app in which the app then knows to uninstall everything related, including the things not seen in the uninstall program but might still be related to DaVinci 17? I'm just curious if this might ultimately work in clearing everything, by which I can then add DaVinci 16. I just obtained the free editing app VideoPad today, but instead of trying to learn a new platform, if I can get back DaVinci 16, that would be sweet. Thank you for your suggestion.

Bryant, how does this app know how to uninstall everything related to Davinci Resolve 17 (even the things that are not seen in my uninstall program but still might be related to DaVinci)? What does one "feed" the app in which the app then knows to uninstall everything related, including the things not seen in the uninstall program but might still be related to DaVinci 17? I'm just curious if this might ultimately work in clearing everything, by which I can then add DaVinci 16. I just obtained the free editing app VideoPad today, but instead of trying to learn a new platform, if I can get back DaVinci 16, that would be sweet. Thank you for your suggestion.

It automatically looks through the registry to delete anything that are "loose ends" or old coding from past programs that are no longer in use. You don't have to tell it anything. It does it automatically. Think of it as going through your garden and taking out the weeds, or anything that doesn't belong or look right, but leaving the flowers.

That's Advanced SystemCare.

Since you've already uninstalled Resolve and there's nothing to point the uninstaller to, run that scan first with the deep registry cleaner toggled on. They have a free version that doesn't go as deep; but it's worth the little money they charge, if you ask me, to just get a license for Pro for three computers for one year.

Then, restart, and open

Uninstaller Pro

Just to see it it detects any "leftovers". If not, you're good for the stuff you can't see on your system.

The app is good, but to make sure you've deleted everything, you have to manually go to your programs folders and delete anything blackmagic. Some folders will still be left on a surface level, although the app will do a thorough job at the registry level.

Also, turn on "hidden folders" in windows (through "folder options"... Just type that into the windows search bar to find the control panel for that), go to your appdata folders on the c drive, and delete anything blackmagic. Just go in and out of all directories. Start with the "roaming" folder then work your way through each rabbit hole. The scan may have already deleted the contents of said folders, but the root directory will still be there. You can go and ahead and delete it if it's a blackmagic folder.

I saw an Adobe technician do this for me when I had a problem with After Effects years ago when he remotely took over my screen. Since then I use this technique to do a "fresh" reinstall whenever needed of ANY program that's giving me issues.

It's helpful to keep a separate folder containing install files and license keys on a text file so you don't have to track anything down or open up old purchase emails with keys when reactivating and reinstalling a program.

And as always, learn to save restore points in windows. Think of it as saving a backup of an edit file, but this time, it's for your OS. Get into the habit of doing that and whenever sh*t hits the fan after installing a program, you can just revert back to a state where all your programs were working fine.

I make a new restore point at the end of EVERY day right before running an Advanced SystemCare Scan.

Sent from my XT1585 using Tapatalk

Bryant, how does this app know how to uninstall everything related to Davinci Resolve 17 (even the things that are not seen in my uninstall program but still might be related to DaVinci)? What does one "feed" the app in which the app then knows to uninstall everything related, including the things not seen in the uninstall program but might still be related to DaVinci 17? I'm just curious if this might ultimately work in clearing everything, by which I can then add DaVinci 16. I just obtained the free editing app VideoPad today, but instead of trying to learn a new platform, if I can get back DaVinci 16, that would be sweet. Thank you for your suggestion.

It automatically looks through the registry to delete anything that are "loose ends" or old coding from past programs that are no longer in use. You don't have to tell it anything. It does it automatically. Think of it as going through your garden and taking out the weeds, or anything that doesn't belong or look right, but leaving the flowers.

That's Advanced SystemCare.

Since you've already uninstalled Resolve and there's nothing to point the uninstaller to, run that scan first with the deep registry cleaner toggled on. They have a free version that doesn't go as deep; but it's worth the little money they charge, if you ask me, to just get a license for Pro for three computers for one year.

Then, restart, and open

Uninstaller Pro

Just to see it it detects any "leftovers". If not, you're good for the stuff you can't see on your system.

The app is good, but to make sure you've deleted everything, you have to manually go to your programs folders and delete anything blackmagic. Some folders will still be left on a surface level, although the app will do a thorough job at the registry level.

Also, turn on "hidden folders" in windows (through "folder options"... Just type that into the windows search bar to find the control panel for that), go to your appdata folders on the c drive, and delete anything blackmagic. Just go in and out of all directories. Start with the "roaming" folder then work your way through each rabbit hole. The scan may have already deleted the contents of said folders, but the root directory will still be there. You can go and ahead and delete it if it's a blackmagic folder.

I saw an Adobe technician do this for me when I had a problem with After Effects years ago when he remotely took over my screen. Since then I use this technique to do a "fresh" reinstall whenever needed of ANY program that's giving me issues.

It's helpful to keep a separate folder containing install files and license keys on a text file so you don't have to track anything down or open up old purchase emails with keys when reactivating and reinstalling a program.

And as always, learn to save restore points in windows. Think of it as saving a backup of an edit file, but this time, it's for your OS. Get into the habit of doing that and whenever sh*t hits the fan after installing a program, you can just revert back to a state where all your programs were working fine.

I make a new restore point at the end of EVERY day right before running an Advanced SystemCare Scan.

Sent from my XT1585 using Tapatalk

Make the restore point BEFORE doing anything, and then one after doing all the scans.

Sent from my XT1585 using Tapatalk

Bryant,

I do agree with you that those utilities may provide some good services. There are free ones, too. Yet, I personally wouldn't recommend them to anyone not having good skills in Computers. A wrong setting here or there could lead to unexpected results. Those may be hard to diagnose afterwards as these utilities tend to act as blackboxes. I don't know the ones you cited, though.

I wrote a complete guide to uninstall Davinci Resolve, for a friend of mine. It's completely generic, though, and has been thoroughly tested. I've updated it based on the experience we had when applying it and added some images to explain the "difficult" steps. It's available there:

https://forum.blackmagicdesign.com/viewtopic.php?f=36&t=129456

Best Regards,
Eric

Bryant,

I do agree with you that those utilities may provide some good services. There are free ones, too. Yet, I personally wouldn't recommend them to anyone having good skills in Computers. A wrong setting here or there could lead to unexpected results. Those may be hard to diagnose afterwards as these utilities tend to act as blackboxes. I don't know the ones you cited, though.

I wrote a complete guide to uninstall Davinci Resolve, for a friend of mine. It's completely generic, though, and has been thoroughly tested. I've updated it based on the experience we had when applying it and added some images to explain the "difficult" steps. It's available there:

https://forum.blackmagicdesign.com/viewtopic.php?f=36&t=129456

Best Regards,
Eric

Well said! Yes, sometimes we have to step back as editors and learn some in depth computer skills first. I found myself becoming almost an IT professional just out of necessity because as editors, we can't rely on someone else to fix our computers if we're on a deadline.

All that to say, I agree with Eric... Make sure you understand what you are doing first before following anything I suggest or anyone else, and always have a backup plan.

All apps can be figdety, even the ones designed to help fix other ones.

Thanks for sharing the resource you wrote!

Sent from my XT1585 using Tapatalk

Stan,

While reading your post, I realized that I may have not be precise enough when I answered you.

Right now, I tried Mr. Eric's suggestion, and I did have a successful download of NVIDIA'S Graphics Driver Version 460.89, which was the driver that was downloadable after changing one option through Eric's suggestion, which is option "Studio Driver." Everything looked good, but when in the process, when NVIDIA was doing a "system check," alas, it came back saying NVIDIA Installer cannot continue/This NVIDIA driver is not compatible with this version of windows/This graphics driver could not find compatible graphics hardware."

When on the NVidia download page, you have to change all the options from top to bottom, based on the model of your graphics card and your computer's Operating System. When you fill one option, all subsequent ones are updated accordingly to reflect the choices you have. So you have to go, in this order, to:

- Product Type
- Product Series
- Product
- Operating System
- Download Type: here you choose "Studio Driver" if it's available to get the best results with Davinci Resolve, otherwise it will be "Game Ready Driver" which will work too.
- Language

Bogus! I was so close to getting DaVinci 17!

We have not yet said our last word.

Stan, do you know the Model of your Nvidia graphics card?

Regards,
Eric

Let me consider all that was said, and pick this up next week, after i get my protein powder from Amazon. (Unrelated, but I thought I'd just throw that out there.)

Mr. Templeman, for the deletion of what I thought was the deletion of DaVinci Resolve 17, it was at the "uninstall app" location, where I searched for anything under DaVinci Resolve and Black Magic. In uninstalling all those, I thought I got rid of everything pertaining to Resolve 17, at which point I could install 16, which worked before. Right now, I tried Mr. Eric's suggestion, and I did have a successful download of NVIDIA'S Graphics Driver Version 460.89, which was the driver that was downloadable after changing one option through Eric's suggestion, which is option "Studio Driver." Everything looked good, but when in the process, when NVIDIA was doing a "system check," alas, it came back saying NVIDIA Installer cannot continue/This NVIDIA driver is not compatible with this version of windows/This graphics driver could not find compatible graphics hardware."
Bogus! I was so close to getting DaVinci 17! But not being able to get 16 either, I'm stuck. But that's okay. I will uninstall 17 in the way that is acceptable (through the uninstall program on my computer), and in a few days, try to acquire 16 one more time. If that fails, then I have Windows Essential Movie Maker, but man, is that limited. In any event, I thing this is closed. I appreciate all the help and patience with my ignorance. Thank you.

When requesting help it is pretty much essential to give as much detailed information as possible. We still don't know anything about your computer system. Video card model, CPU, amount of RAM, version of Windows, etc. The message the video driver installer gave make me suspicious that your system may not meet the minimum requirements.

Bryant,

I agree with you 100%! There's no better experience than the one you acquire on the field.

Please, everyone, follow Bryant's great advices in the above posts: think before, twice and don't neglect backup! Trust yourself. If you don't feel it, don't do it!

Make sure you fully understand what Bryant explains about the Windows "Restore Points". It's kinda like an "Undo" function, system wide. But, you have to tell Windows explicitly you want one before entering a risky operation (Driver installation etc...).

Make the restore point BEFORE doing anything

You wouldn't want have missed that, if things were to go wrong...

Should you feel reckless enough today to ignore the sage Man's words, you might take the lesson later, the hard way.

Thank you, Bryant, for sharing your experience with us.
Best Regards,
Eric

[quote="The Amazed Eric"]Charles,

Once you've installed "Davinci Resolve" on a Windows computer, it doesn't appear in the Windows Control Panel so that you can't uninstall from there. Or does it?

Sorry, Eric, I missed this question. The answer is yes it does, as have all Resolve installs since 12.5. I have never had to go back to an earlier version though.

I see "awintersTale" has still not posted any details of their system.

Hi All, good news! Eric, the driver update route looked good, even though NVIDIA could not offer a driver with the "Studio" option based on my driver attributes (NVIDIA GTX745). It did allow a download of the other option, a game-ready driver. But curiously, after downloading that driver, and installing DaVinci 17, it said a NEWER DaVinci update is installed, and to delete that first. So based on Bryant's suggestion, I found a free uninstaller called Geek Uninstaller, that uninstalls but has a forced uninstall option. The regular uninstall comes back saying that option is reserved for apps still present on my computer (or words to that effect). The forced uninstall shows a snapshot of the registry, with some DaVinci attributes dating back to October that was still present. It looks like it was those things that held up the installation of DaVinci 16. After deleting those attributes of DaVinci still in the register through Geek Uninstaller's forced uninstall, my computer allowed the installation of DaVinci 16. There is the possibility that the latest 17 is installable, but will keep the 16 for now. I want to thank all who posted remarks and suggestions, and showed patience with me. If it wasn't for the suggestions, I would have no direction on how to correct this. A lack of brain cells on my part, is part of the problem. But hey, praise the Lord anyways, and thank you for the help, all of you!

According to my list from Nvidia there is no GTX 745 only a GT 745M. It has a compute capability of 3.0 which is not high enough for using CUDA with Resolve 16.2.7 or 17. They use CUDA 11 which requires a GPU with a minimum compute capability of 3.5.

Charles,

Thank you very much for the screenshot. This is mine:

R not inPF.PNG (15.06 KiB) Viewed 6277 times

This is intriguing. I suspect it might have something to do with the "Temp" stuff in the registry, as it can be seen in the pictures I posted here:

https://forum.blackmagicdesign.com/viewtopic.php?f=36&t=129456

I'll dig in this rabbit hole when I can and post accordingly.
Best regards,
Eric

I'll dig in this rabbit hole when I can and post accordingly.

Hi All,

In a good place on my desk...
Meanwhile, I've updated the guide with Bryant's great advice on using "Restore Points". The guide with its images is still available here:

https://forum.blackmagicdesign.com/viewtopic.php?f=36&t=129456

Best regards,
Eric