Dual Screen Option Greyed Out

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Julie John

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Dual Screen Option Greyed Out

PostSun May 15, 2022 4:55 pm

I have two displays on the same GPU, but I can't get DaVinci Resolve 18 Beta 2 to choose Dual Screen On.

PC Specs:
OpenSuse Tumbleweed
Radeon RX6700XT
Primary monitor: HDMI
Secondary monitor: Display Port (rotated 90 degrees to portrait)

Both monitors are working as expected for the desktop. But when I go into Workspace > Dual Screen my only option is On but it is greyed out.

Clicking on "On" does not make it active.

Under Workspace > Primary Display I see two options.
HDMI-A-1 (with checkmark)
DisplayPort-0

It used to work on DaVinci Resolve 17 with a GeForce 1070 video card.

Any help would be appreciated.
Last edited by Julie John on Sun May 15, 2022 6:03 pm, edited 1 time in total.
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dirk-pel

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Re: Dual Screen Option Greyed Out

PostSun May 15, 2022 5:27 pm

dual display is only with edit, fusion, fairlight and color. cut and delivery is with 1 display.
Last edited by dirk-pel on Sun May 15, 2022 6:57 pm, edited 1 time in total.
DR 19.1 Studio, Micropanel, Speed Editor, Mac Studio M2 Ultra 64GB Sonoma14, Macbook M1 MAX 32GB and Macbook Air M2 Monterey12.4, EIZO CS2420,Philips 27e1n8900 OLED, BM Decklink Mini Monitor 4K on a TH3P4 board for Mac.
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Julie John

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Re: Dual Screen Option Greyed Out

PostSun May 15, 2022 5:52 pm

You are a genius!

Every tab except cut and deliver make use of dual screen and allow you to click the option 'ON'.

Thanks
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostMon Jul 22, 2024 10:44 pm

nope , not for me. Dual screen greyed out on all tabs. I'm on Windows 11. Resolve version 18.6.6
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Dwaine Maggart

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 12:08 am

Dual screen is only available if Resolve thinks there are multiple displays available.

I have to assume that you really do have more than one display, or you wouldn't be trying to turn on dual displays. But Resolve must not see that. Are both displays on a common GPU? Or is one of them perhaps a virtual display of some sort?

If you can provide a Resolve diagnostics log (Resolve Help menu), that could be helpful.
Dwaine Maggart
Blackmagic Design DaVinci Support
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 2:50 am

hello Dwaine - thank you for your response. Common GPU yes. I have 2 monitors. Left is 1 , right is 2.

I did "Create Diagnostics Log". There are numerous files. I attached one file and got:The extension log is not allowed.

What do I do now.

thanks again,
Lyman
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Peter Chamberlain

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 3:25 am

Place the full logs as generated by Resolve on a shared storage drive, like dropbox, and post a link here with a space in the path.
DaVinci Resolve Product Manager
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 4:13 pm

Hi - this is We Transfer: https://we.tl/t-S8eh39zImd
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Dwaine Maggart

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 4:41 pm

As expected, Resolve only sees one display.

Please open the Windows System Information app, then select its File - Save menu, which will generate a .NFO file, and send that.
Dwaine Maggart
Blackmagic Design DaVinci Support
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 8:06 pm

hello - After attaching .nfo I got:

The attachment’s file size is too large, the maximum upload size is 2 MB.
Please note this is set in php.ini and cannot be overridden.
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Charles Bennett

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 8:46 pm

Like the log file you need to put the NFO on a file sharing site and post a link.
Resolve Studio 20.0 build 49
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 8:57 pm

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Dwaine Maggart

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 11:18 pm

Open Windows Device Manager, select Display Adapters, and right click the VirtualMoniter Device and select Disable.

Now launch Resolve and see what it does.
Dwaine Maggart
Blackmagic Design DaVinci Support
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KonaLyman

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Re: Dual Screen Option Greyed Out

PostTue Jul 23, 2024 11:50 pm

You nailed it my friend. thank you, thank you.
My goal is to transition out of Pr Pro and move to Davinci. Im now on my way.

thanks again, Lyman
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mpritcharduk

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Re: Dual Screen Option Greyed Out

PostFri Nov 29, 2024 3:49 pm

I found that if you connect to a second monitor after booting up DR it sometimes greys out the dual screen option. Simple check would be to restart DR whilst tethered. Worked for me :)
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Charles Bennett

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Re: Dual Screen Option Greyed Out

PostWed Dec 04, 2024 4:51 pm

The monitors need to be connected before starting Resolve so it can see them when booting.
Resolve Studio 20.0 build 49
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.

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