Blackmagic Cloud "Unknown Error" When Selecting a Plan

Getting started with Blackmagic Cloud? Ask questions here about setup, sharing media, live syncing directly to DaVinci Resolve and more!
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imjavierpalma

  • Posts: 16
  • Joined: Wed Jan 17, 2024 9:02 pm
  • Real Name: Javie Palma

Blackmagic Cloud "Unknown Error" When Selecting a Plan

PostFri Mar 14, 2025 5:14 pm

Hi everyone,

I’m trying to select a Blackmagic Cloud plan in DaVinci Resolve, but I keep getting an "Unknown Error" message that says:

"Selecting a Blackmagic Cloud plan is currently unavailable due to an unknown error. Please check back again later."

I’ve already tried restarting Resolve, checking my internet connection, logging out and back in, and even updating to the latest version. Nothing seems to fix it.

Has anyone else experienced this issue? Is this a server-side problem, or is there something I can do on my end to resolve it?

Thanks in advance!
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Rohit Gupta

Blackmagic Design

  • Posts: 1678
  • Joined: Wed Aug 22, 2012 5:00 am

Re: Blackmagic Cloud "Unknown Error" When Selecting a Plan

PostMon Mar 24, 2025 2:01 pm

Can you please contact support with your BlackMagic ID and details of what you are trying to subscribe to?
Rohit Gupta

DaVinci Resolve Software Development
Blackmagic Design

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