- Posts: 72
- Joined: Fri Oct 05, 2012 4:16 pm
Mon Apr 21, 2025 4:50 pm
Hi all,
I'm having some trouble administering my 8TB CSM over the network.
In the settings, I’ve selected the checkbox that enables admin access via USB and Ethernet. I’ve also set up a user with administrator permissions. However, I don’t see any option to log in within the Cloud Store Setup software.
The device shows up in the Cloud Store Setup app when I enter the static IP address that our company IT department assigned. But I can’t actually access or configure it unless I’m connected via USB.
Even direct connection over Ethernet doesn’t work.
I’m sure I’m missing something simple, but I just can’t figure it out. IT says everything looks fine on their end.
Any ideas?
Thanks in advance.
I'm having some trouble administering my 8TB CSM over the network.
In the settings, I’ve selected the checkbox that enables admin access via USB and Ethernet. I’ve also set up a user with administrator permissions. However, I don’t see any option to log in within the Cloud Store Setup software.
The device shows up in the Cloud Store Setup app when I enter the static IP address that our company IT department assigned. But I can’t actually access or configure it unless I’m connected via USB.
Even direct connection over Ethernet doesn’t work.
I’m sure I’m missing something simple, but I just can’t figure it out. IT says everything looks fine on their end.
Any ideas?
Thanks in advance.