Blackmagic Forum

I've got an 8TB CSM, had connected to Dropbox and was syncing perfectly with a few different people in different parts of the US last year, no problems. It was connected to an iMac Pro through an unmanaged switch on the 10G ports (10G from CSM to switch, 10G from switch to iMac). Had my internet connected to one of the 1G ports on the switch from my modem. Cloud store was setup using the automatic settings, I'm not super good at the networking stuff, so I just stayed with the default and it was working.

Unfortunately, iMac died and had to go with a M1 Max Macbook for now, and the only thing I switched was adding a Sonnet 10G to T3 adapter plugged into my laptop. Thought it would connect to the internet and dropbox but it's not working. I can still access the CSM's content like a network drive, but it's no longer connected to the internet.

Reading the manual for the CSM doesn't really provide much troubleshooting help.

I'm not a network expert so I'm not sure what I'm doing wrong. Any thoughts?

Not sure if you have already tried this, but hard booting the device works for me. We have a 20TB Cloud Store and have an ongoing issue with it loosing internet at random. Once the internet has lost connection the ONLY thing that works is unplugging. and plugging it back in. The Internet comes back on and all is right with the world...until it looses connection again.

I know this is such a basic and annoying thing to have to do, but it works. If you already tried this and you still cannot connect you may just want to send it in for assessment/repair to BMD. Their Phone support is dismal at best and that is their solution to anything hardware related.

Got it figured out...and it's a very bonehead thing.

I had the order of connection wrong. It needed to be Cable modem to Wifi Router to Switch to CSM...I had Cable Modem to Switch and then Switch connected to Router, CSM and other devices.