Clips/Media Shifting

My team has been using Blackmagic Cloud for around a month now. It's honestly a clutch tool for us in editing podcasts since we have four editors that are almost all over 100 hundred miles away from each other. There's four of us working remotely on a single episode. One of us (we'll call this role Editor 1) adds the original media to the shared project which is then uploaded to the cloud in proxy form. Editor 1 then cuts the main episode in a specific timeline. The other three editors pull clips from that episode using the proxies that automatically download to their machines.

However. We've been having an issue where the clip editors (who again are using the proxies) will sometimes have discrepancies in the same timeline that Editor 1 created. For example, Editor 1 will cut the main episode in a timeline, and when the other editors go in to access that timeline to pull clips from it, the audio will be WAY out of sync in the timeline. The clips themselves stay in the same physical locations in the timeline across machines. However it's like somebody used the Trim Edit tool to slide the content of those audio clips forward or backwards, making the clip editor's job impossible.

The clips in the timeline also show up red, as though they're offline. However when you play the timeline back, it still plays the media. It does NOT show the usual "media offline" red screen in the viewer. Again these red clips are proxy clips.

When I try to relink the proxies so they don't show up red, I can't find them. They're not in the folder I told DR to download proxies to.

For some of our editors, this whole issue resolves once their project syncs to the cloud and the new proxies download. However sometimes the project says it's synced and the issue persists. In that case the only thing that fixes it is to get access to and link the high resolution files and use those instead of proxies, which defeats the point of our BM Cloud workflow.

We have checked to make sure proxy settings are the same across machines, and they are. But my best guess is that there's an issue with proxy generation/downloading to the remote editor's computers.

We've had similar issues with shared proxy workflows in multi-editor projects. The red clips that still play usually mean the system can't locate the actual proxy files, even though cached versions are accessible. This often happens when shared proxies aren’t fully downloaded before editing begins or if proxy paths differ between machines. We've also seen the audio sync issue when timelines are accessed before the shared proxy files finish syncing — clips appear in place, but audio plays out of sync, likely due to missing or partially downloaded proxies. To avoid this, we manually download proxies via the media pool before editing, ensure all editors use identical proxy folder paths, and avoid editing timelines until all media shows as synced. Occasionally, we’ve had to regenerate proxies to resolve persistent issues. The shared proxy setup is powerful for remote teams, but this workflow still has bugs that need attention to work reliably across different machines.