Connection/Sign-in Issues

Hi, everyone. I've been having problems signing into my Blackmagic Cloud account from Davinci Resolve. When I try to sign in it fails and I have tried in the dialogue box and via the web. Also when I try to check for updates it says the connection failed. But, the thing is I tried to sign into my Google account for connecting to YouTube and it worked.

I don't know if this is the correct place to post this problem, but if anyone could help me that would be GREAT!

Screenshot 2025-05-16 102057.png (123.27 KiB) Viewed 1149 times

This is what happens when I try to check for updates.

Screenshot 2025-05-16 102024.png (63.58 KiB) Viewed 1149 times

This is what happens when I try signing in via the web.

Screenshot 2025-05-16 101955.png (78.28 KiB) Viewed 1149 times

What happens when I try signing in from the dialogue box.

[Rohit Gupta]

Hi, everyone. I've been having problems signing into my Blackmagic Cloud account from Davinci Resolve. When I try to sign in it fails and I have tried in the dialogue box and via the web. Also when I try to check for updates it says the connection failed. But, the thing is I tried to sign into my Google account for connecting to YouTube and it worked.

I don't know if this is the correct place to post this problem, but if anyone could help me that would be GREAT!

Screenshot 2025-05-16 102057.png

This is what happens when I try to check for updates.

Screenshot 2025-05-16 102024.png

This is what happens when I try signing in via the web.

Screenshot 2025-05-16 101955.png

What happens when I try signing in from the dialogue box.

Seems like you have basic outgoing HTTP issues, if even the check for software updates is failing. I would make sure that works before trying anything else.

Heya, I'm having issues too - I'm trying to sign up a couple of clients - and getting the same error message.

Failed to sign up account. Please check your email and password are valid and try again.

Tried on 2 browsers, on 2 laptops.
Same issue.
Checked password rules - ok.
email address checked - ok.

Is there an outage? I need to sort this before my clients disappear off the the Arctic for a month (which is why we're using the system).