Issue Installing the ATEM Switching Software

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townbench

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  • Joined: Fri Mar 31, 2023 4:53 pm
  • Real Name: Brent Burdick

Issue Installing the ATEM Switching Software

PostFri Mar 31, 2023 4:58 pm

I just picked up an ATEM Mini Pro and have tried to install the switching software to my Windows machine. During the installation, I receive the following error ""Source file not found: (file location)/ATEM.cab. Verify that the file exists and that you can access it." The .cab file is located in the software .zip and isn't password protected. Any ideas why this issue is occurring? (and thanks for the help!)
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1Naashun

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  • Joined: Sat Apr 29, 2023 6:47 pm
  • Real Name: Nathaniel Fountain Jr

Re: Issue Installing the ATEM Switching Software

PostSat Apr 29, 2023 6:53 pm

Did you ever figure it out? I'm currently having the same problem
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amannte

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  • Joined: Mon Mar 04, 2024 12:06 am
  • Real Name: Tim Amann

Re: Issue Installing the ATEM Switching Software

PostMon Mar 04, 2024 12:19 am

Yes, I am having the same issue. The download is fine, the problem is during the installation...when looking for FILE NAME "Installer Support"...it cannot locate.

I downloaded v9.3.2 several times, and extracting and installing from the same folder...same issue.

I give up today!

Thanks...
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Nelson Villamil

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  • Joined: Mon Nov 12, 2012 3:38 am
  • Location: Canada

Re: Issue Installing the ATEM Switching Software

PostTue Mar 05, 2024 2:03 pm

Hi

Check it out this post:

viewtopic.php?f=3&t=191298

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