
- Posts: 1
- Joined: Mon Aug 23, 2021 1:47 pm
- Real Name: Mark Harrington
Hi forum!
I've just installed an ATEM Mini Pro for a client to allow them to stream to YouTube.
The ATEM is connected via Ethernet to the client's network, and the correct YouTube stream key is set in the ATEM.
9 times out of 10, pressing "GO LIVE" will correctly start a new stream on the client's YouTube channel. However, in around 1 in 10 times, pressing "GO LIVE" fails to start a new stream on YouTube!
YouTube indicates an "excellent connection", but just sits there awaiting data to be sent.
Meanwhile, the ATEM indicates data is being sent, the cache is OK, and it's "ON AIR" (solid red).
Pressing "OFF AIR", waiting a couple of minutes and trying again usually works, but obviously the client is getting frustrated that it's not working for them every time.
I'm at a loss as to what the issue may be, so I would appreciate any guidance? As I say, YouTube recognizes when there's a connection from the ATEM (as monitoring in YouTube Studio shows "Excellent Connection" a few seconds after pressing "ON AIR"), but the unit doesn't always seem to send any data to YouTube (or rather, nothing is being received by YouTube), despite the ATEM indicating that data is being sent.
For reference, the ATEM Mini Pro has the latest firmware.
Anyone encountered this before? (i.e. pressing "ON AIR" doesn't always start a new stream on YouTube)
I've just installed an ATEM Mini Pro for a client to allow them to stream to YouTube.
The ATEM is connected via Ethernet to the client's network, and the correct YouTube stream key is set in the ATEM.
9 times out of 10, pressing "GO LIVE" will correctly start a new stream on the client's YouTube channel. However, in around 1 in 10 times, pressing "GO LIVE" fails to start a new stream on YouTube!
YouTube indicates an "excellent connection", but just sits there awaiting data to be sent.
Meanwhile, the ATEM indicates data is being sent, the cache is OK, and it's "ON AIR" (solid red).
Pressing "OFF AIR", waiting a couple of minutes and trying again usually works, but obviously the client is getting frustrated that it's not working for them every time.
I'm at a loss as to what the issue may be, so I would appreciate any guidance? As I say, YouTube recognizes when there's a connection from the ATEM (as monitoring in YouTube Studio shows "Excellent Connection" a few seconds after pressing "ON AIR"), but the unit doesn't always seem to send any data to YouTube (or rather, nothing is being received by YouTube), despite the ATEM indicating that data is being sent.
For reference, the ATEM Mini Pro has the latest firmware.
Anyone encountered this before? (i.e. pressing "ON AIR" doesn't always start a new stream on YouTube)