Cant get vMix to recognize Studio Plus as a 4k camera

Hi there,

This is my first post to the board so i would take a minute to introduce myself.
My name is Alejandro and i´m a spanish speaking man from Uruguay (thats in South America folks).

I have been using a couple of blackmagic mini cameras to do my podcast: youtube.com @ toroblanco

I just bought 2 Studio Plus cameras but i cant get vMix to recognice them as a 4k camera.
I would upload a picture where you can see that it says

1920x1080px

Any ideas?
The cable is 4k... what else should i check?

thanks in advance,
Toro Blanco.-

from what i see from the screen shot i would say your capture card can not do 4k, it is a 1080p (2048×2160 pixels max) so you will never get 4k out of it

Al parecer usa tarjetas de captura MAGEWELL, es correcto ??


Lo primero es verificar la salida HDMI de la camara este configurada en HD - 1080. (no 4K).

Como yo no conozco el modelo exacto de tarjeta(s) instalada(s) en el computador VMix, no estoy seguro que la tarjeta(s) HDMI, soporte la señal 4K /UHD, entonces con una señal 1080 desde la camara es facil comprobar la conexion.

Usando la aplicacion de Capture Express de Magewell , verificar la señal de la camara.

Si la señal de video de la camara es correcta, y se puede visualizar en Captur Express. verificar la resolucion y Frame Rate del proyecto en VMIX, entoncdes todo deberia funcionar.