AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

fernando 30

  • Posts: 1
  • Joined: Tue Apr 13, 2021 8:12 pm
  • Real Name: Fernando Pereira Oliveira

AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostTue Apr 13, 2021 8:32 pm

DECKLINK QUAD HDMI RECORDER card:
I made a new installation of windows 10 on my workstation and after installing the Desktop Video Installer v12.0.msi only 2 entries appear, instead of the 4 inputs of the plate. Entries 2 and 4 appear. What could be happening? prior to installation, the 4 entries were showing.
Attachments
DECKLINK QUAD HDMI REC.jpg
DECKLINK QUAD HDMI REC.jpg (31.94 KiB) Viewed 149 times
DECKLINK QUAD HDMI RECORDER
PC Intel(R) Core(TM) i9-9900KS CPU @ 4.00GHz 4.01 GHz
64,0 GB RAM / SSD M2 / Windows 10 Pro (20H2)
Offline

glenncohen

  • Posts: 2
  • Joined: Tue Apr 20, 2021 5:17 am
  • Real Name: Glenn S. Cohen

Re: AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostTue Apr 20, 2021 5:20 am

Same problem. Did you find a solution?
Offline

glenncohen

  • Posts: 2
  • Joined: Tue Apr 20, 2021 5:17 am
  • Real Name: Glenn S. Cohen

Re: AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostTue Apr 20, 2021 9:38 pm

I fixed the issue by going into Device Manager (in Windows) and uninstalling all the audio and video entries for the cards. Then I did a full cold shutdown of the computer, started it back up and all was well.

Return to Live Production

Who is online

Users browsing this forum: No registered users and 34 guests