ATEM Switchers 8.6 Update BSOD

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tobiidk

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ATEM Switchers 8.6 Update BSOD

PostWed Mar 03, 2021 8:53 am

Hi reader,

I'm writing this because I've now seen two pc's blue screen. These computers have been running fine up to the point of updating the switcher program to 8.6. I'm not saying that the software is to blame, yet.

I would therefore like to know if anyone else has experienced BSOD after updating.

TIA
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Ian Morrish

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Re: ATEM Switchers 8.6 Update BSOD

PostThu Mar 04, 2021 7:22 am

I have installed the original 8.6 release on 5 Windows 10 PC's (some on Insiders build 21322.1000, others on 1908 and 20H2 or whatever it is) and not a single issue.
Apparently there was an update to the download with out a version change and I tried that on one machine also without any issue.
Regards,
Ian Morrish
Video Integrated Scripting Environment
(Windows PowerShell with ATEM driver + more)
https://ianmorrish.wordpress.com
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elchicodebarba

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Re: ATEM Switchers 8.6 Update BSOD

PostWed Apr 21, 2021 11:17 am

I'm having the same issues. I have it tracked down to the switchers.sys drivers.

I can provide the dumps to the devs if needed.
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daryan

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Re: ATEM Switchers 8.6 Update BSOD

PostFri Jun 25, 2021 10:20 am

I've also just experienced this problem.

Busy with a live stream event and it crashed mid stream.

Also running update 8.6
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Clancy Rick

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Re: ATEM Switchers 8.6 Update BSOD

PostThu Sep 16, 2021 10:09 pm

Same BSOD errors on two different laptops, an HP Pavillion, and a Toshiba. Horiible when BSOD kills your PC during a live production......
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SydneySoundAVI

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Re: ATEM Switchers 8.6 Update BSOD

PostFri Sep 17, 2021 8:35 am

I have this issue.

Lots of machines crashing to blue screen of death.

Showing switcher. Sys. As error.

A serious threat to our live events where we are running 6 Atem Minis off Zoom laptops!!!


Please help BM!!!
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Raphaël Jacquot

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Re: ATEM Switchers 8.6 Update BSOD

PostSat Sep 18, 2021 8:16 am

elchicodebarba wrote:I'm having the same issues. I have it tracked down to the switchers.sys drivers.

I can provide the dumps to the devs if needed.


this is the driver for the USB control

SydneySoundAVI wrote:I have this issue.

Lots of machines crashing to blue screen of death.

Showing switcher. Sys. As error.

A serious threat to our live events where we are running 6 Atem Minis off Zoom laptops!!!


Please help BM!!!


have you tried downgrading to an older version ?
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USBConnections

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Re: ATEM Switchers 8.6 Update BSOD

PostTue Oct 05, 2021 10:35 pm

Also having similar BSOD / windows crashing issues with version 8.6 and above (and still present in version 8.6.3)
On Windows 10, using USB control with ATEM Mini Extreme ISO and crash dumps pointing to Switchers.sys

Here is a snip of the crash dump analysis:

SYMBOL_NAME: Switchers+21d3
MODULE_NAME: Switchers
IMAGE_NAME: Switchers.sys
STACK_COMMAND: .cxr 0xffff8a04ec716ba0 ; kb
BUCKET_ID_FUNC_OFFSET: 21d3
FAILURE_BUCKET_ID: 0x3B_c0000005_Switchers!unknown_function
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10

Issue seems to be intermittent. Will do some more testing and report back in a bit.
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redrob

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Re: ATEM Switchers 8.6 Update BSOD

PostSun Oct 10, 2021 1:43 am

Please report this to Blackmagic Tech -- not sure posting on this Forum will get it resolved, and that's a serious and significant finding.
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SOSMan

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Re: ATEM Switchers 8.6 Update BSOD

PostTue Oct 12, 2021 6:12 pm

I have not updated to 8.6.3. I noticed that 8.6.4 is available. Have you tried this and did it resolve the BSOD?

Respectfully

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