Sun Jan 08, 2023 2:25 am
Hi all,
I'm having a similar issue as well. Here are the details:
- I can't launch ATEM Software Control. Click on the program, splash screen comes up, then disappears. When I hover over the program I see a white screen, when I click on the program, nothing happens.
- Windows 11 recognizes the device and I can send audio and video over USB.
- ATEM Setup recognizes the device and I can adjust all settings in there.
- ATEM is running Version 8.6.3, software is latest update 8.10.
I had a colleague stop by who is much more knowledgeable in these issues than I am (runs large livestream events full-time), and after 2 hours of troubleshooting every possible option (connecting via ethernet, manually setting ports and gateways, disabling VPN, disabling firewall, reinstalling software, etc.) he couldn't find a solution either.
This is impacting my work because I'm not able to adjust mic/line level (so I'm having to run audio through my Pocket 4K in order to avoid distortion), and I'm not able to set stills to fade in/out to. This a known issue and there are multiple threads addressing it, so I really hope Blackmagic is able to find a solution or patch soon!