Can't update converters to 7.6.1

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BennoZ

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Can't update converters to 7.6.1

PostSat Dec 04, 2021 12:16 pm

My BiDirectional 3G converters keep stuck at version 7.5.3, anyone a solution? The latest update should fix the remote tint control problem with Ursa camera's connected to an Atem Mini.
Last edited by BennoZ on Sat Dec 04, 2021 5:34 pm, edited 1 time in total.
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Mark Foster

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 4:47 pm

7.6.1 has no firmwareupdate included for the 3G > only 12G

READ the readme!
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BennoZ

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 4:59 pm

Well I always read the information, and it says:
"What's new in Converter Utility 7.6.1
General performance and stability improvements." That's all.

Verion 7.6 says:
"Support for 5.1 audio mapping and extended color range for Micro Converter BiDirectional SDI/HDMI 3G."

But also version 7.6 won't install. As I told my converter keeps in version 7.5.3
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Mark Foster

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 5:26 pm

read again:

Screenshot 2021-12-04 at 18.25.51.jpg
Screenshot 2021-12-04 at 18.25.51.jpg (76.34 KiB) Viewed 777 times


i'm also wrong by too fast reading ; -)

it is for the mini optical 12 converter, and NOT for the micro


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cMP 5.1 2x3,46/96GB/2x2TB 860pro/4x4TB/SSD7101A 4x2TB 970evo+/HP1344/BMD4k/Radeon VII
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BennoZ

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 5:31 pm

Read again:

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Mark Foster

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 5:33 pm

you talking about the 7.6.1 update ; -)

and yes, you can set this, start with the 7.6 utility, and has nothing to do with the firmware
cMP 5.1 2x3,46/96GB/2x2TB 860pro/4x4TB/SSD7101A 4x2TB 970evo+/HP1344/BMD4k/Radeon VII
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BennoZ

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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 5:35 pm

But it doesn't work, Blackmagic told me the problem should be gone in the latest versions but it doesn't.
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Re: Can't update converters to 7.6.1

PostSat Dec 04, 2021 5:40 pm

here the settings (can't say if it works - if not, ask BMD)
Attachments
Screenshot 2021-12-04 at 18.39.13.jpg
Screenshot 2021-12-04 at 18.39.13.jpg (69.74 KiB) Viewed 757 times
cMP 5.1 2x3,46/96GB/2x2TB 860pro/4x4TB/SSD7101A 4x2TB 970evo+/HP1344/BMD4k/Radeon VII
macOS 11.6.2
BMPCC 6k pro (7.5.1)
BMPCC 4k (7.3)+ MB SB ultra 0.71 (3.60)
resolve studio 17.4.3
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Johannes Jonsson

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Re: Can't update converters to 7.6.1

PostSun Dec 05, 2021 5:15 pm

7.6 has the latest update for Bidirectional 3G, 7.6.1 only has new update for the Mini Converter SDI Optical Fiber 12.
Johannes
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Re: Can't update converters to 7.6.1

PostSun Dec 05, 2021 7:48 pm

Yes I know, but it doesn’t fix the problem as described in my first post.
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Re: Can't update converters to 7.6.1

PostThu Dec 23, 2021 11:52 am

I have the same problem, trying to update 12 BiDirectional 3G but they are stuck at 7.5.3
Other models updated without a hitch.
Serial number for one of them is 8883091

Copy paste from readme in 7.6:
"What's new in Converter Utility 7.6
Support for Micro Converter BiDirectional SDI/HDMI 12G, Micro Converter SDI to HDMI 12G and Micro Converter HDMI to SDI 12G.
Support for 5.1 audio mapping and extended color range for Micro Converter BiDirectional SDI/HDMI 3G."
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BennoZ

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Re: Can't update converters to 7.6.1

PostThu Dec 23, 2021 2:47 pm

I need this update because you can’t control tint on UMPG2 by Atem Software Control connected to 3G Bi-directional and Atem Extreme. So please Blackmagic fix it.
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Re: Can't update converters to 7.6.1

PostWed Dec 29, 2021 9:28 am

Hello, again.
We are a little confused here.
Am I using the latest firmware for BiDirectional 3G? (See the picture) - Converters Setup 7.6.1 - gives Version 7.5.3, Build 85e62084. Should it not say 7.6.1 or atleast 7.6?
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BennoZ

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Re: Can't update converters to 7.6.1

PostWed Dec 29, 2021 2:37 pm

Yes, this is the latest, you have the audio mapping option. Blackmagic update versions are always very confusing, but that’s because their updates are for several devices.
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Arnaud Damian

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Re: Can't update converters to 7.6.1

PostWed Jan 05, 2022 8:51 am

How can we update our Mini Converters Optical Fiber 12G as these converters don't have any USB port at all ?
Should we open the converter and push the update through the UBS port on the PCB ?
There is no procedure described either in the manual or inside the update release description.
Anyone ? Thanks in advance !
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Asgeir Hustad

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Re: Can't update converters to 7.6.1

PostWed Jan 05, 2022 9:30 am

Arnaud Damian wrote:How can we update our Mini Converters Optical Fiber 12G as these converters don't have any USB port at all ?
Should we open the converter and push the update through the UBS port on the PCB ?
There is no procedure described either in the manual or inside the update release description.
Anyone ? Thanks in advance !


There is a USB Mini connector on the inside for updates, but there are no updates available for this unit AFAIK. I checked recently as I had a faulty unit delivered.
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Arnaud Damian

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Re: Can't update converters to 7.6.1

PostWed Jan 05, 2022 10:42 am

There is a USB Mini connector on the inside for updates, but there are no updates available for this unit AFAIK. I checked recently as I had a faulty unit delivered.


As mentionned previously, the last converter update targeted specifically the Mini Converter Optical Fiber 12G.
We're just in the process of updating them one by one; the lack of external usb port making this operation much longer as usual. But yes the update is available for this unit.
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Asgeir Hustad

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Re: Can't update converters to 7.6.1

PostWed Jan 05, 2022 11:33 am

Oh, my bad. I only saw the summary, saying manufacturing improvements, aka supporting different revisions of PCBs / mounted components etc.

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Arnaud Damian

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Re: Can't update converters to 7.6.1

PostWed Jan 05, 2022 12:06 pm

Juste got a response from Blackmagic Support :

The Mini Converter Optical Fiber 12G Is not user updatable.

The update listed is only factory loaded to new devices and would not have any affect on your Converter.

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