Ultrastudio recorder Zoom Meeting Green Lines?

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AnthemAndAria

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  • Joined: Tue Jan 18, 2022 12:41 am
  • Real Name: Anthem Flint

Ultrastudio recorder Zoom Meeting Green Lines?

PostTue Jan 18, 2022 12:57 am

Hey Folks,
Anthem Flint here. First time poster.

Just upgraded to the newest MacBook pro and had to get the new Ultrastudio 3g.

It's working in OBS, ManyCam, and a few other programs. Zoom, however it is not working in.

It is showing a green/blue freaky line covered screen that changes as the camera moves around. See Attachment.

I am in touch with Zoom now to resolve the issue.

Has anyone else had this experience and fixed it? I'd love to hear your fix.

If not, I'll report back here with the solution, just in case anyone else has this problem in the future.

Cheers,
Anthem Flint
Attachments
Screen Shot 2022-01-16 at 12.05.25 PM.jpg
Screen Shot 2022-01-16 at 12.05.25 PM.jpg (636.81 KiB) Viewed 1011 times
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Erica Spizz

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  • Real Name: Erica Spizz

Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostWed Jan 19, 2022 3:49 pm

UltraStudio Recorder 3G
M1 Pro MacBook Pro
Zoom 5.9.1

I've got it working by using OBS Virtual Camera.
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Kyle R Lancaster

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Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostWed Jan 19, 2022 7:37 pm

I'm experiencing the same problem

MacBook Pro (16-inch, 2021)
Apple M1 Max
MacOS 12.1

UltraStudio Recorder 3G
Desktop Video Setup 12.2.2

Zoom Version: 5.9.1 (3506)
KYLE R LANCASTER
gigantic film co
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spencer.carter

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Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostMon Jan 24, 2022 4:17 pm

Did you happen to get this resolved? I'm facing the same issue.

Macbook Pro M1
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DanKuehling_D158

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  • Real Name: Dan Kuehling

Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostMon Jan 24, 2022 5:47 pm

I just ran into this bug after the Mac we use to put our school board meetings on Zoom died and I had to replace it with another.

MacBook Pro (Retina, 13-inch, Early 2015)
3.1 GHz Dual-Core Intel Core i7
macOS 12.1

UltraStudio Mini Recorder (Thunderbolt 2)
Desktop Video 12.2.2

Zoom Version: 5.9.1 (3506)

Has anyone tried an older version of Desktop Video?
I've worked around it with OBS Virtual Camera. It works, but ick.
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myrddinemrys

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  • Real Name: Daryl Bardo

Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostMon Jan 24, 2022 8:12 pm

Having this exact issue using desktop video setup 12.2 on a mac running Catalina 10.15.7

Problem is with zoom version 5.9.1, all other software is still accessing the camera just fine. BUT workaround for now is to revert to zoom version 5.8.6, the last zoom version that still works with blackmagic ultrastudio recorder (for me).
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Ray Lau

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Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostMon Feb 28, 2022 12:59 am

I am experiencing the same issue.... I purchased this unit with the hopes of getting lower latency than with USB UVC capture devices, but this is just too much hassle and will seek to return this unit. Sigh.
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revolutionmedia

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  • Real Name: joshua matrisciana

Re: Ultrastudio recorder Zoom Meeting Green Lines?

PostMon Mar 28, 2022 9:04 pm

I'm getting the same issue, tried multiple cameras, multiple HDMI and thunderbolt cords.
It must be some driver issue. Is there a patch or a fix to this?
Blackmagic Desktop Video recognizes the device, but no other software sees it, except for zoom, and I get the garbled green lines.

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