ATEM Mini USB-C port not working

Hello every one,

I have purchased a new ATEM Mini switcher since two month ago. At the first, it was woking fine, but now isn't. When I connect the usb cable to the PC, There is no indication that a computer has been connected, as well as a message appears on the ATEM setup page ( No ATEM device found ). I tried many types of cables on different computers and the result is the same. Can any body help or advise?

Thank you

[Gary Adams]

Hello. A couple of things to check. Make sure you are using a USB cable. Not a thunderbolt cable and not a USB charging cable. The USB data cable would have a USB-C connector on the ATEM end and whatever USB, type A or C on the computer end.

With the ATEM connected, go to the Device Manager in the Control Panel. Under Audio Inputs, Camera, and Sound Video and Game Controller folders, you should see a "Blackmagic Design" device. Other Blackmagic products will have other names, but the ATEM Mini uses "Blackmagic Design". If you do not see this, there is the possibility of a driver issue. These are not Blackmagic drivers. They are Windows drivers. So updating Windows software may help. If you still do not see the Blackmagic Design device, then it's worth contacting Support. If you see the device, open the "Camera App". If you have a web cam you will probably see that. In the upper right of the App, there is a small camera icon. Click this to switch sources to the ATEM mini. Make sure you close this app before looking for the Mini in other apps. Usually one source per customer but that may vary.

I hop this helps. Regards, Gary

Thanks for your quick reply Mr. Gary Adams

actually, I am using the correct cable, meaning that it is for data transfer ( Data Cable ) and not just for charging, and I mentioned at the beginning that it was working perfectly, but now is not. I have tried three different new cables, but the result is the same.

I did all your instruction, including Windows update, but I haven't seen any change. In addition, the driver did not appear under any folder in the Device Manager.

Therefore, I believe that the problem is not in the software, but in the USB port of the ATEM device.

I am still looking for a solution, thank you all.

[Gary Adams]

Hello Ali. It sounds like you did everything you could. The best solution is to contact Support in your region.

Regards, Gary

I am facing the same problem. I just purchased my Atem Mini two weeks back. It was working fine initially. Now it has stopped working for last 3 days. Now it says my Atem Mini is not detected.

I faced yesterday new problem with usb connection.
I was starting new live stream (with Atem mini pro iso), mixer connected to laptop directly with usb-c/usb-c -cable (as webcam mode). I needed add some extras throw OBS before broadcasting it out.

It happeded that both laptop and Atem mixer connection freaked out when I attached (active) usb3 cable to laptop. (After that I had to change the plan and use only Atem mixer... of course it worked... )

BUT... mixers' usb-port cannot now recognize disks and BM webcam connection works now only with usb-c/usb3 -adapter attached (not directly).

IS THERE ANY WAY TO DO FULL FACTORY RESET (or something) ? It seems that mixer IS NOT scanning higher standards / connections anymore. HOW TO FIX THIS?
(I don't know how attaching one usb3-cable to laptop could affect connection between mixer and laptop)

My mixers software version is 8.5.2 (so previous usb-c problem shoud be fixed before this happened)

I need to follow this too, I have a cable that worked, then I restarted my computer and it did not work. Then I restarted later and it worked, then restarted later and it did not work - and now it will just not work.

I ordered more cables but this is getting a bit $$ in add-ons. It should come with correct cable(s) IMHO - raise the price because the hidden cost in time and money is no bueno.

Especially impactful since I am previewing these as potential purchase for field trainers and if these are so fragile as to go out all the time then it might not be the right path.

I'm experiencing this problem as well. Just started happening the other day after working fine for several months. I submitted an email support request in the meantime.

I've restarted the device several times. Plugged in a working USB-C directly into the computer (no USB connection in ATEM Setup app) and into an SSD (no green light on ATEM Mini Pro).

Cables break. It's worth having a spare full spec 3,1 or 3,2 cable on hand to verify yours is okay.

Cables break. It's worth having a spare full spec 3,1 or 3,2 cable on hand to verify yours is okay.

Good point.

When I connected the ATEM Mini Pro to my SSD drive in the following fashion:

ATEM Mini Pro -> SSD USB-C to USB-A cable -> Generic USB-A to USB-C adapter -> SSD

It didn't work. But when I flipped the cable around to be:

ATEM Mini Pro -> Generic USB-A to USB-C adapter -> SSD USB-C to USB-A cable -> SSD

The green light came on for Disk Record.

With the connection to my computer, I loosened some of the kinks in the cable run (I'm using a USB-C extension cable), and it appears to be working properly now.

I'm using 3.5mm and HDML extension cables along with the USB-C extender to reduce the number of times I have to unplug the device, but I still wonder about the long-term reliability of the connectors on the ATEM's board.

Hi,

I am having the same problem with a brand new Mini Pro.

I have been using a Mini successfully for about six months and I decided to upgrade to a Mini Pro. When the Mini Pro arrived, I slipped the Mini out and reconnected the Mini Pro with all of the same input and output cables. When I started the Min Pro, however, no software or my MacBook Pro can now recognize any device. When I slide the original Mini back in, everything is fine. So, this is not a wiring or cable problem: the Mini's USB-C output is recognized but the Mini Pro's is not.

It is as simple as a bad Mini Pro out of the box? Am I missing something?

Thanks,
Danny

I read down this post having encountered the same problem with an ATEM Mini Pro. The USB-C socket clearly worked when I set it up, but no joy connecting now.

I know this is obvious, to the extent I wasn't going to post this, but the Anker USB-C cable I am using seemed to be loose. It met resistance when pushing it in, and I didn't want to force it any further. I switched to the USB-C cable I received with my iPad Pro and that pushed in with a satisfying click (all the way). Knowing there was further to push the cable in, I switch back to the Anker cable, pushed it a little harder and it went in, ATEM recognised again!

Same for a SanDisk USB-C drive. Didn't work, pushed it a little harder, clicked in and Disk light lit up on the ATEM Mini Pro.

I thought it strange when the Anker cable did not go fully in and I didn't want to force it, but now I know has to be all the way in to work.

Is there any kind of solution available? Is there something to do from software (firmware) side?
and is there some kind of full reset available... or possibility to load latest firmware again?

I had the same problem, USB-C not recognize, i had very good contact with support Centre, they helped me with everything and also i gave them the good information. Finally we discovered the ATEM was defective, because i bought it over AMAZON, i returned it, it was no problem, i bought a new one and it worked fine, but, in the beginning, i had still little problem with USB-C Webcam function, i was able to see the USB connection was aktive, but not Cam function, then i removed the LAN cable and tried again, and it worked fine, USB- WEBCAM worked fine. for me.

I had the same problem, USB-C not recognize, i had very good contact with support Centre, they helped me with everything and also i gave them the good information. Finally we discovered the ATEM was defective, because i bought it over AMAZON, i returned it, it was no problem, i bought a new one and it worked fine, but, in the beginning, i had still little problem with USB-C Webcam function, i was able to see the USB connection was aktive, but not Cam function, then i removed the LAN cable and tried again, and it worked fine, USB- WEBCAM worked fine. for me.

This is another example of poor quality control. BMD really needs to reconsider who they have engineering/building hardware for them. I went through 3 ATEM Mini Pro's before getting one that worked properly. Now I have to be on the watch for bad connectors.

I am really trying to like BMD products because the products are easy to use and the workflow is great. Their quality control however leaves much to be desired. It reminds me of Behringer products which to this day I refuse to use.

I had the same problem, and I found a solution: All connected devices need a power supply! Not a battery, but a wall-plug.

In my case four connected Action-Cams gave no picture without, and my laptop wouldn't see the atem in setup or software control without a power cable connected.

Quite confusing, and it really drove me crazy, because the system worked on a gig the day before, but didn't seem to work when checking some details for a gig the next day.

Hope this will help out some of you. All the best,

Thomas

Hey everyone,
I've been having this problem for a long time with my ATEM Mini Extreme Pro ISO and I just fixed it.
Gary Adams' post was what started me thinking in the right way, along with using a 2nd computer to try and connect to it.

So the problem for me was that ONE of the Blackmagic Design devices in the Device Manager needed a driver update. Not the one in "Cameras", but the one in "Sound, Video & Game Controllers".
Except my one wasn't in that folder, it was in "Other Devices". It didnt have a yellow "!", instead it had a tiny question mark and it didn't show it as an opened category like it does when you have a yellow "!" icon.

Right click, update, automatic search, instantly working.

This allowed me to fix the OTHER problem I had, which was that I was using a Static IP of 192.168.0.195 which wasnt working properly and the device was instead creating its own network of 169.254.xxx.xx. If you ever see the 169.254. beginning of an IP it means it's not connecting right to the network for some reason.
So I called Blackmagic Support US and someone there told me that the default IP for these ATEM's ends with .240 so I changed mine to 192.168.0.240 (with a 2nd computer, before I fixed the USB issue) - and that fixed my network control issue. Yay, Bitfocus Companion & Justmacros work perfectly again.
I only lost *another* day of work.

BUT at least I know now what the problem was all along.

If you ever have the network problem and you're using a Static IP, and you need to keep it static, reboot all the routers/switches and flip your ATEM to a different number, then back again. Fixed my problems. Go DHCP if you don't need a specific address.

I'm not a network specialist so please correct me if I passed on any bad info. Just want to help someone else not lose as much hair as I just did!

I own the ATEM Mini extreme Pro. I am having the same issue as everyone else. However, i do notice that it works via ethernet. The cable I was using worked for a while and then all of a sudden did not. Since the ethernet is working I am ordering a docking station that has an ethernet port. I am hoping that this solves the issue. Who knows but this should not be happening to so many people.

Has anyone found a solution to this issue or did you just return the unit? This is incredibly frustrating as the support desk just takes you through the same steps. They have no sense of urgency for an $800 device.

It seems we are still in 2023, soon to be 2024 and we are still encountering these issues, I am about to check DM for drivers but holy, as a newbie to the video production space this has made me much less motivated to step in and create. Black magic items are a lot of $$$, but the workflow seemed the most intuitive which was the whole reason for purchasing, but now we are delayed by having to stop and troubleshoot a new issue almost every time a new one gets solved.
We have 2 BMPCC 4K Pocket Cinemas wired into an ATEM MINI Pro ISO, along with a third Sony (wider angle) to do a broad view shot. We had it basically working (from the video side of things) and were just integrating our RODE Procaster II into the equation and suddenly Cam 2 went out, (bad HDMI) replaced and fixed.
Then ATEM wasn't working VIA USB-C and would only allow us to see it connected to ATEM software on our computer via Ethernet.
We are THOUSANDS into this project... No real results, other than paying someone else to tell you you need more or different stuff.
My boss is starting to say it looks like we may have to Rip it all up (because he knows no other solution) and Start over which I am against since my labor has been dedicated to this for well over 80 hours total (constructing room, acoustic panel installations, 86"TV install for logo display) it's frustrating to say the least.
I hope there will be more clarity as we move forward, also Locating the Manual for anything on their maze of a website is going to take you like 50 minutes. It does install them on your computer when plugged in assuming you can get it to work for even a little bit, but that wasn't obvious until I was looking through files to see if I had installed the right ones after combing for it on the website and saw the legendary (1) next to it.
Any rate, this has taken long enough typing this out, I now need to find some balding medication due to the amount of hair and frustration I have encountered. [no walls or electronics have been harmed (yet)]
Thanks!

I own an ATEM Mini Pro and ATEM Mini Pro ISO. I am so sick of constantly buying a new cables. Both of these are more unpredictable than my wife who is in menopause! Let that truth sick in!

There is NO reason why I should CONSTANTLY be having to fiddle with them to get them to work! I have a Macbook M2 2023 laptop which works great with everything but this. As a professional photographer, I rely a lot on recording videos, online presentations, etc. I will never buy another ATEM as long as I live. Too much money to turn off at night, turn back on in the morning and nothing works.

I rarely turn it on and it work as it should. I am constantly swapping cable, cable locations, etc. It is a really aggravating game of whack a mole. Costing me a lot of time, frustration, and lost income.