ATEM Mini Pro Heat issues

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Karl.S

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ATEM Mini Pro Heat issues

PostTue May 05, 2020 3:07 am

We just received an ATEM Mini Pro and are learning the ropes but have noticed it gets very, very hot. In addition there was a user who stated that the device had become unresponsive after a couple hours (2-3) of usage and resumed working after being unplugged for a few minutes during which the device cooled off.

We are new to this product lineup but are a bit concerned the thermal management may not be as aggressive as necessary. The device does appear to have a fan and we are wondering why it isn’t going full tilt to remove the heat?

Is this a common issue that people deal with in these kinds of devices? Is there no way for Black Magic to add control for the onboard fans so that an external cooling solution isn’t necessary while maintaining a low noise profile? We realize the device is very new and may get firmware updates to correct things but are also a bit concerned we may have a defective unit.

Thanks in advance for any advice or experiences others have with this or other similar devices.
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Denny Smith

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Re: ATEM Mini Pro Heat issues

PostTue May 05, 2020 4:33 pm

The ATEM Mini case is part of its best management, just like Apple MacBook laptop computers. Both get quite warm. You can add a laptop cooling pad under the Mini Pro to help cool the unit, if you are in a warm/hot environment situation.
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Denny Smith
SHA Productions
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georgej

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Re: ATEM Mini Pro Heat issues

PostTue May 05, 2020 10:12 pm

When I first got the Mini back in March I though the SAME THING.... "WOW! THIS THING GETS HOT!!"

I had it plugged in 24/7 for a few days.

Not long after that, the unit simply shut down over night sometime. I figured it was the heat and it was dead. Would not power up ANYTHING.

I called BM and after some work with them found that it decided to do a firmware update on its own (from how I understood the call?).

There is a magic sequence of button pushing whole trying to power up (have to see where I wrote that down, sorry) and it came alive again.

It was the most bizarre thing I ever had happen with a device.

I pray that this random update doesnt happen during an event!

That all said, seems like it runs cooler now? or could just be my imagination but seems much cooler....
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Justin Jackson

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Re: ATEM Mini Pro Heat issues

PostThu May 21, 2020 3:21 pm

Just got my unit in finally. I plugged it in to power.. and had it on my computer USBC port... nothing else in it, not even using it. This sucker got hot.. hot enough that I could barely hold it long. Wasn't even using it, at all. Got me worried, which is why I am here.

Why.. if it has no inputs and no outputs.. just sitting there, does this thing get so hot? I could see under load, with the internal CPUs churning maybe.. but nothing going on but plugged in.

Yah.. add me to the list of very worried there is something not quite right with thermal dynamics and cooling.

Would love for a BM rep to respond and say that it is normal, and not to worry about it.
Custom DIY AMD1950x 16-core/32-thread, liquid cooled, 64GB 3600Mhz RAM, 950Pro-512GB NVMe os/apps, 2x500GB 850 Evo RAID 0 SATA3, Zotac 1070 8GB video, USB 3.1Gen2 RAID0 2x4TB, 2x2TB Crucial MX500 SSD SATA3.
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georgej

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Re: ATEM Mini Pro Heat issues

PostThu May 21, 2020 6:42 pm

Mine gets hottest on the bottom surface, the left third if looking at the controls properly, and the top half of that (if that makes sense....

I am also only using inputs 1 and 2 right now...
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Justin Jackson

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Re: ATEM Mini Pro Heat issues

PostFri May 22, 2020 5:09 am

I mean.. I am OK if it is OK that it gets hot and wont have issues. If it can operate for hours like that.. cool. I'll get a cooling pad or something to put under it.

I just want to be sure that that is OK.. but I would love to understand why with no inputs/outputs.. just plugged in.. doing nothing but lit up.. it gets so hot.
Custom DIY AMD1950x 16-core/32-thread, liquid cooled, 64GB 3600Mhz RAM, 950Pro-512GB NVMe os/apps, 2x500GB 850 Evo RAID 0 SATA3, Zotac 1070 8GB video, USB 3.1Gen2 RAID0 2x4TB, 2x2TB Crucial MX500 SSD SATA3.
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georgej

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Re: ATEM Mini Pro Heat issues

PostSat May 23, 2020 4:51 am

Justin Jackson wrote:I mean.. I am OK if it is OK that it gets hot and wont have issues. If it can operate for hours like that.. cool. I'll get a cooling pad or something to put under it.

I just want to be sure that that is OK.. but I would love to understand why with no inputs/outputs.. just plugged in.. doing nothing but lit up.. it gets so hot.


I'm right there with you.....I was always taught "heat kills electronics".

That said, I have let mine run for a week or two straight (idle, but powered up) and no issues since I had a system update brick the thing but it was revived....
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Justin Jackson

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Re: ATEM Mini Pro Heat issues

PostSat May 23, 2020 6:44 pm

OK.. I'll go with it. It is pretty slick. I am trying to figure it all out still. I basically want to record 2 or 3 cameras and capture my computer screen.. when I do a tutorial recording. I assume I have to run the HDMI output of my computer into an input. I am hoping I can keep my display port out to my 34" gaming monitor, while using the HDMI output as input so I can capture the screen output as well.
Custom DIY AMD1950x 16-core/32-thread, liquid cooled, 64GB 3600Mhz RAM, 950Pro-512GB NVMe os/apps, 2x500GB 850 Evo RAID 0 SATA3, Zotac 1070 8GB video, USB 3.1Gen2 RAID0 2x4TB, 2x2TB Crucial MX500 SSD SATA3.
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RichardJolly

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Re: ATEM Mini Pro Heat issues

PostSun May 24, 2020 6:04 pm

We have had a couple of small BMD devices shut down due to overheating, an older Intensity Shuttle and an SDI audio embedder. Both recovered quickly after being rested. These days I never run any BMD device flat on a surface (the Intensity Shuttle had a foam pad on the base which created a perfect thermal seal) or inside a cramped rack, even a Mini Recorder.
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Justin Jackson

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Re: ATEM Mini Pro Heat issues

PostSun May 24, 2020 7:25 pm

What do you recommend for this device.. a gel pad under it? Or one of those laptop fan pads? I would prefer something passive
Custom DIY AMD1950x 16-core/32-thread, liquid cooled, 64GB 3600Mhz RAM, 950Pro-512GB NVMe os/apps, 2x500GB 850 Evo RAID 0 SATA3, Zotac 1070 8GB video, USB 3.1Gen2 RAID0 2x4TB, 2x2TB Crucial MX500 SSD SATA3.
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RichardJolly

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Re: ATEM Mini Pro Heat issues

PostSun May 24, 2020 10:20 pm

Sorry, I have no experience of cooling devices beyond laptop fan pads when older laptops used to overheat when live streaming.
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2xbass

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Re: ATEM Mini Pro Heat issues

PostTue May 26, 2020 12:25 am

Something seems wrong to me. My unit doesn’t get very hot and I’ve had no heat issues with it and have run it a lot. I can say that those laptop coolers can be very effective. I got one (off Amazon) for my MacBook Pro and it makes a big difference.

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